Timothy Samoni

• Select, support, and develop local and remote partners.
• Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Direct Supervision and Employee Development

• Screening resource for all potential employees for the Account Management team in the Grapevine location conducting interviews and sharing feedback with all leadership levels within the department.
• Manage and coordinate daily workflow and resource assignment for team comprised of 13 on-site and remote Client Administrators and Account Executives.
• Advance a positive and professional work environment founded in the Holman Principles and Values through support, recognition, and constructive feedback.
• Provide ongoing coaching and mentoring to on-site and remote staff members of various tenures in individual performance, company policies, and processes.
• Produce and deliver meaningful, actionable, and goal-oriented biannual performance appraisals for each direct report.
• Provide ongoing support to newer peers in leadership through ad hoc coaching discussions on topics such as preparing for a difficult employee conversations, providing strategies to address staff attrition, new account assignments, leading a team through change, and navigating customer escalations

Operational Support

• Maintain and share a comprehensive knowledge and understanding of company operations, policies, and procedures.
• Represent Account Management during visits by external customers and prospects on-site, off-site, and remotely.
• Partner with all departments including Sales and Strategic support personnel to resolve customer issues while identifying best practices that align with client-specific needs.
• Resolve interdepartmental and operational escalations quickly and efficiently with ongoing follow-up and closed-loop communication to all levels of leadership.

Innovative Collaboration

• Assist in the development and implementation of department-wide initiatives including the oversight of pilots for the Holman Insights Support Center and Salesforce.
• Work in partnership with fellow leaders and staff on several departmental projects focused on development and deployment of a Departmental Process Manual, Departmental On-Boarding and Interview Process, Small Team Coverage Standards, Account Transition Checklists, Meaningful Interdepartmental Shadowing Experiences, and Best Practice Communications for the management and proper utilization of proprietary applications.
• Collaborated and presented with team members and leadership peers on two proposals for Flexible Work Schedules and Performance Evaluation enhancement during the Spring 2017 Executive Challenge.

• Provided consistent, quality service to customers both internal and external via email and phone with a myriad of service issues related to Fleet Management programming including initial implementation, vehicle acquisition, licensing and title management, vehicle preventative maintenance, and vehicle remarketing to corporate clients in all 50 states.
• Provided customer-centered service in a partnership approach to high profile accounts in a fast-paced, deadline-oriented, business-to-business environment to ensure total customer service satisfaction.
• Received interdepartmental cross-training including industry-specific topics and customer service.
• Conducted training of staff new to the Client Administrator position and those who were new to other departments at all levels within ARI and provided peer mentoring for new staff in both our Mount Laurel and Grapevine locations.