Summary
Overview
Work History
Education
Skills
Timeline
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Timothy Schmoker

Granite Falls

Summary

Accomplished IT professional with over 20 years of experience in infrastructure management and incident response, ensuring the reliability of services for extensive stakeholder bases. Demonstrated expertise in stakeholder management and business process improvement enhances operational efficiency and fosters a culture of excellence. Proven leader in mentoring teams to deliver high-quality service and effective communication during critical incidents. Committed to continuous improvement and innovation, aligning technology solutions with organizational goals and customer needs.

Overview

33
33
years of professional experience

Work History

Senior Analyst

Covestic
09.2019 - 02.2025
  • Oversee 24/7 incident resolution for 1000+ services, enhancing stakeholder satisfaction
  • Coordinate outage teams to minimize downtime and ensure swift resolutions
  • Document incidents to support engineering improvements and service quality
  • Mentor junior analysts to enhance team capabilities and refine procedures
  • Implement real-time monitoring, reducing response time and improving tracking metrics

MSP Owner

Specialized Computing Services
01.2015 - 09.2019
  • Managed IT services, reducing client downtime, boosting efficiency by over 18%
  • Implemented RMM solutions, enhancing service delivery and client satisfaction
  • Analyzed infrastructures, deployed technology for operational efficiency gains
  • Built IT partnerships, expanded service reach, supported sustainable growth
  • Streamlined operations with backup systems, ensured continuity and security

Partner

K Rockford LLC
01.2014 - 01.2017
  • Managed daily operations, improving efficiency and client fund tracking accuracy
  • Collaborated with debtors on payment plans, reducing uncollectable accounts by half
  • Led legal processes, ensuring compliance and maximizing fund recovery
  • Transformed underperforming units into profitable ones through strategic restructuring
  • Developed customized payment solutions, fostering positive debtor relationships

VP of Information Technology

WA Mobile I.T.
11.2012 - 01.2014
  • Led IT operations, boosting service efficiency and client satisfaction
  • Managed network projects, ensuring seamless performance and reliability
  • Recruited and trained staff, building a high-performing team
  • Established vendor partnerships, enhancing service delivery
  • Implemented security frameworks, ensuring optimal system performance

Product Technician

Silicon Mechanics
05.2005 - 06.2008
  • Led server installations, enhancing efficiency and boosting sales revenue significantly
  • Improved technical support, elevating customer satisfaction and service quality
  • Developed safety training, ensuring compliance and enhancing employee safety
  • Collaborated on cluster computing launch, expanding market reach
  • Reengineered network infrastructure, optimizing communications

Flammability Tester

Northwest Composites
01.2005 - 05.2005
  • Interpreted test plans, fabricated parts, conducted FAA tests, ensuring compliance
  • Quickly mastered roles, reducing supervision need within four weeks
  • Managed workload of two, significantly boosting efficiency and productivity
  • Documented and tracked testing outcomes, enhancing operational accuracy
  • Independently managed tasks, improving overall productivity and workflow

Store Manager/Assistant Manager

Radio Shack
09.2001 - 03.2004
  • Directed store operations, achieving steady sales growth and enhanced customer loyalty
  • Managed inventory, ensuring optimal stock levels and minimizing shortages
  • Trained and supervised staff, promoting a collaborative and efficient work environment
  • Enhanced customer service, significantly increasing repeat business and satisfaction
  • Promoted to store manager within 18 months due to leadership and sales performance

Computer Technician

Gemini Computer Systems
06.1992 - 09.2001
  • Diagnosed and repaired computers, enhancing system efficiency and user satisfaction
  • Installed networks for homes and businesses, ensuring seamless connectivity
  • Built custom computers, meeting specific client needs and boosting performance
  • Guided clients through new OS transitions, ensuring smooth technology adoption
  • Delivered strong technical support, resolving issues and maintaining client trust

Education

Information Security and Digital Forensics -

Edmonds Community College
Edmonds, WA
01.2017

Network Systems Administration - Information Systems and Cybersecurity

ITT Technical Institute
Everett, WA
09.2016

Emergency Medical Technician -

Everett Community College
Everett, WA
01.2000

High School Diploma -

Snohomish High School
Snohomish, WA
06-1998

Skills

  • IT Management
  • Network Administration
  • Cybersecurity
  • Customer Service
  • Team Leadership
  • Problem Solving
  • Infrastructure Management
  • System Administration
  • Technical Support
  • Project Management
  • Process Improvement
  • Training
  • Documentation
  • Incident Management
  • Risk Management
  • Client management
  • Network management
  • IT strategy

Timeline

Senior Analyst

Covestic
09.2019 - 02.2025

MSP Owner

Specialized Computing Services
01.2015 - 09.2019

Partner

K Rockford LLC
01.2014 - 01.2017

VP of Information Technology

WA Mobile I.T.
11.2012 - 01.2014

Product Technician

Silicon Mechanics
05.2005 - 06.2008

Flammability Tester

Northwest Composites
01.2005 - 05.2005

Store Manager/Assistant Manager

Radio Shack
09.2001 - 03.2004

Computer Technician

Gemini Computer Systems
06.1992 - 09.2001

Information Security and Digital Forensics -

Edmonds Community College

Network Systems Administration - Information Systems and Cybersecurity

ITT Technical Institute

Emergency Medical Technician -

Everett Community College

High School Diploma -

Snohomish High School

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