A dedicated professional with 12 years of experience in Natural Gas industry seeking a career change to the Financial Industry, with eventual goal to be a Certified Financial Planner. Passed the FINRA SIE exam on 3/24/2025.
Overview
16
16
years of professional experience
Work History
Natural Gas Plant Operator
Sulphur River Gathering
11.2021 - 04.2024
Operated and monitored plant equipment, ensuring efficient and cost reducing operations
Collaborated closely with a designated partner, fostering a strong team dynamic to maintain OSHA safety regulations; resulted in 0 significant safety issues while operating in this position
Completed annual audit of plant equipment; led a team of contractors to complete 100% of repair and maintenance tasks
Documented operational data and generated reports for management review, contributing to ongoing process improvements
Driver and Dispatch Operator
Patriot DSP
04.2021 - 11.2021
Consistently performed in top 2% of employees in efficiency (time, routes completed, and safety)
Coordinated daily delivery operations, managing scheduling and routing to ensure timely and accurate delivery of goods
Trained employees to high standard of performance providing 1:1 support throughout training experience
Maintained 100% accurate records of delivery activities, including driver performance, customer satisfaction metrics, and client feedback
Lead Plant Operator
Enbridge and Midcoast Energy
09.2012 - 12.2019
Ensured operations met or exceeded OSHA's 98.6% efficiency requirement in line with federal and state environmental regulations
Facilitated communication between diverse teams, acting as point of contact and liaison to ensure cohesive teamwork and a positive work environment
Maintained cool head in highly stressful situations such as plant breakdowns and emergencies; led team to swiftly restore operations resulting in minimal time offline
Level 1 Helpdesk Agent
Pilgrim's Pride
03.2008 - 02.2009
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Provided basic end-user troubleshooting and desktop support.
Used ticketing systems to manage and process support actions and requests.
Emergency Medical Technician at White Sulphur Springs Emergency Medical ServicesEmergency Medical Technician at White Sulphur Springs Emergency Medical Services