Timothy Scott
Charleston,WV
Summary
Successful at keeping Nursing Home work areas clean, safe and sanitized. Experienced leader, planner and complex problem-solver. Familiar with mos floor machines and Capet machines standards and requirements. Executive Housekeeping Manager with history of effectively managing inventory, maintaining equipment and operating equipment to accomplish daily tasks. Assigns work and checks on team member work quality and compliance with standards. Adept at safely storing, using and cleaning up hazardous chemicals. Methodical and dependable sanitation professional dedicated to maintaining workplace safety for all employees. Well-versed in Sharps containers are processes and practices. Adept at training and managing 18 sanitation employees.
Overview
39
39
years of professional experience
Work History
Director of Environmental Services Healthcare
CommuniCare Health Centers
Charleston, WV
11.2022 - Current
- Oversaw the daily operations of the environmental services staff.
- Trained, supervised, and evaluated environmental services personnel.
- Developed and implemented environmental services policies and procedures.
- Performed inspections to ensure compliance with safety regulations.
- Ensured that all equipment was properly maintained and serviced.
- Monitored water quality levels in order to prevent contamination.
- Trained team members in proper cleaning and sanitizing procedures.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Exec. Housekeeping Manager
Four Points by Sheraton/ Charleston
Charleston, WV
08.2019 - 03.2020
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover
- Reviewed employee performance and devised improvement plan to achieve goals
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements
- Collaborated with front desk to respond promptly to guest requests and promote positive experience
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy
- Commanded controls over expenses and inventory for optimal budget tracking
- Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement
- Utilized chemicals and cleaning equipment with [Number] discrepancies or hazards
- Streamlined operational efficiencies by operating and training staff on power equipment tools
- Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption
- Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs
- Supervised and supported housekeeping personnel to maximize quality of service and performance
- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly
- Developed training programs to build employee performance, improve employee engagement and increase employee retention
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
Housekeeping Manager
Holday Inn and Suites/ IHG
Charleston, WV
11.2016 - 08.2019
- Controlled full-cycle household cleaning services, including business development and client relations
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly
- Streamlined operational efficiencies by operating and training staff on power equipment tools
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements
- Supervised and supported housekeeping personnel to maximize quality of service and performance
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover
- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy
- Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption
- Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement
- Collaborated with front desk to respond promptly to guest requests and promote positive experience
- Reviewed employee performance and devised improvement plan to achieve goals
- Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries
- Utilized chemicals and cleaning equipment with [Number] discrepancies or hazards
- Developed training programs to build employee performance, improve employee engagement and increase employee retention
- Sustained safety protocols to support proper and cost-effective equipment and material usage
- Diminished financial discrepancies by managing payroll and bookkeeping processes.
Assistant Manager
Embassy Suites
Charleston, WV
06.2015 - 11.2016
- Planned and prepared workflow schedules, delegating tasks for 38-member team
- Enforced company policies and procedures to strengthen operational standards across departments
- Directed and led employees, supervising activities to drive productivity and efficiency
- Assisted Exec.Manager in evaluating employee performance and cultivating improvement initiatives
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Organized schedules, workflows and shift coverage to meet expected business demands
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel
- Developed and implemented performance improvement programs, resulting in 80 % increase in efficiency
- Managed personnel scheduling, facilitating adequate coverage to meet demand
- Trained team of [38] to deliver outstanding customer service, boosting customer satisfaction ratings 92%
- Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Exec.Housekeeping Manager
Comfort Inn by Choice
Crosslanes, WV
09.2009 - 06.2015
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives
- Assisted negotiation with vendors and suppliers to reduce cost by 50%
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Trained employees on additional job positions to maintain coverage of roles at all times
- Recruited and hired qualified candidates to fill open positions
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction
- Assigned tasks to associates to fit skill levels and maximize team performance
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management
- Created 1 week schedule for Room Attendants, House person, Laundry and Breakfast Attendants to keep every shift well-staffed during holidays and busy periods
- Led staff meetings for team of 25 to communicate scores and goal to improve the Hotels directives
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates
- Identified different areas of the Hotel that i requiring immediate improvement and rolled out a daily cleaning program, boosting productivity 60%
- Spearheaded training initiatives to improve employee performance and bottom-line business results
- Addressed internal and customer-related issues each day and affected strategic resolutions
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction
- Recruited, hired and trained new employees, including monitoring and review of individual performance
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Maintenance Technician/Breakfast Fill-in
Residence Inn
Charleston, WV
12.2006 - 04.2008
- Diagnosed and repaired mechanical issues according to industry standards
- Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities
- Collaborated with Lead Maintentance manager to assess organizational equipment performance needs
- Specialized in Hotel Maintentance systems, completing inspections and detailed repairs to achieve operational efficiency
- Changed HVAC filters and cleaned condensation drains to perform preventative maintenance on HVAC systems
- Installed new systems, replacement parts and components to maintain proper operation
- Inspected alarm systems and all Hotel rooms to monitors to comply with fire, carbon monoxide and other safety levels
- Filled out logs of daily actions using Hotels computer tracking system
- Updated documentation for recordkeeping and customer use
- Responded to personnel queries and troubleshooting requests, issuing remediation and repair services to improve employee satisfaction
- Resurfaced interior and exterior equipment surfaces using brushes, rollers and spray equipment
- Performed performance and safety inspections on equipment and machinery to maintain operational baseline
- Maintained compliance with internal and regulatory safety standards, including OSHA
- Maintained available parts, tools and materials inventory to respond to issues
- Maintained clear and safe workspace area to meet OSHA standards
- Operated hand and power tools to complete repairs.
Senior Stateroom Steward Suites
Norwegian Cruise line
Honolulu, HI
09.2006 - 12.2006
- Checked 48 rooms per day on one side of the ship to verify vacant and ready for the next guest barding the cruise ship
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents
- Interacted pleasantly with clients and guests when performing daily duties
- Washed and polished glass windows and doors to keep entryways clear and professional
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash
- Used all types cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness
- Checked inventory for required supplies and made lists for needed cleaning products
- Requested maintenance orders to fix non-working equipment and address room damage
- Employed deep-cleaning techniques for areas in need of additional sanitation
- Organized supplies for efficient use based on expected customer needs
- Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
Exec.Housekeeping Manager
Residence Inn
Charleston, WV
04.2002 - 06.2006
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly
- Streamlined operational efficiencies by operating and training staff on power equipment tools
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover
- Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements
- Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption
- Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement
- Utilized chemicals and cleaning equipment with zero discrepancies or hazards
- Reviewed employee performance and devised improvement plan to achieve goals
- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly
- Supervised and supported housekeeping personnel to maximize quality of service and performance
- Collaborated with front desk to respond promptly to guest requests and promote positive experience
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy
- Developed training programs to build employee performance, improve employee engagement and increase employee retention
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
Soldier
US Army
03.1985 - 04.1991
- Maintained rifles, machine guns, mortars and hand grenades and accounted for all weapons
- Patrolled restricted areas and authorized access for permitted personnel
- Completed guard patrols of assigned areas within operations areas
- Developed and maintained unit's daily personnel accountability report for 9 soldiers
- Assured consistent quality control through development of spreadsheets, item lists and other documents to track materials in company inventory
- Authored daily activity, incident, safety, repair and irregularity reports including equipment and property damage, theft, unauthorized presence or unusual occurrences
- Led diverse training simulations to prepare teams for combat and emergency situations
- Trained and instructed subordinates and supported units on Chemical equipment training.
Education
High School Diploma -
Stonewall Jackson High School
West Virginia06.1984
Skills
- Routine Maintenance
- Work Scheduling
- Team Supervision
- Preventive Maintenance Programs
- Delegating Work Assignments
- Inspecting Equipment
- Trash Collection
- Checking Supplies
- Process Improvement
- Staff Management
- Employee Development
- Schedule Management
- Project Planning
- Budget Management
- Cost Control
- Customer Service
- Team Building
- Policy Administration
- Staff Training
- Recruitment and Hiring
- Managing Operations and Efficiency
- Verbal and Written Communication
- Documentation and Reporting
- C proficiency
- Understanding of budgeting
Affiliations
I like cooking, gardening. Love to take drives just to see the sights
Military
Served my country in the Army, I am a Desert Storm Vet. I like staying busy, I enjoyed working Housekeeping for over 25+ years
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Director of Environmental Services Healthcare
CommuniCare Health Centers
11.2022 - Current
Exec. Housekeeping Manager
Four Points by Sheraton/ Charleston
08.2019 - 03.2020
Housekeeping Manager
Holday Inn and Suites/ IHG
11.2016 - 08.2019
Assistant Manager
Embassy Suites
06.2015 - 11.2016
Exec.Housekeeping Manager
Comfort Inn by Choice
09.2009 - 06.2015
Maintenance Technician/Breakfast Fill-in
Residence Inn
12.2006 - 04.2008
Senior Stateroom Steward Suites
Norwegian Cruise line
09.2006 - 12.2006
Exec.Housekeeping Manager
Residence Inn
04.2002 - 06.2006
Soldier
US Army
03.1985 - 04.1991
High School Diploma -
Stonewall Jackson High School