Service-oriented operations manager with 29 years of experience in property restoration. Skilled in customer service, production management, and building strong client relationships, with excellent communication and time-management abilities. Known for handling projects with accuracy, efficiency, and a strong drive to succeed.
Overview
28
28
years of professional experience
Work History
Senior National Project Director / Logistics Manager
American Technologies, Inc.
Anaheim, CA
09.2022 - 07.2026
Served as Senior National Project Director for national commercial accounts, traveling to lead water and fire damage mitigation and repair projects.
Partnered with clients, adjusters, field personnel, and managers to develop project scopes and budgets, ensuring damaged properties were restored in a timely manner.
Provided logistics support for equipment and fleet maintenance and repair.
Directed national response for regional and national CAT events, overseeing logistics and supply chain operations.
National Recovery Services Team
Project Director
BlueTeam Restoration
09.2017 - 09.2022
Developed scopes of work to help national clients mitigate and repair property damaged by water, fire, and environmental events.
Led customer acquisition and relationship-building efforts with current and prospective clients.
Project Manager / Estimator
TRC Disaster Solutions / Response Team 1
Oklahoma City, OK
05.2012 - 09.2017
Grew company revenue by securing new leads and delivering new projects.
Managed and organized multiple simultaneous projects involving fire, smoke, wind, storm, water, and mold damage.
Estimated commercial and residential projects using Xactware's Xactimate estimating software.
Coordinated and oversaw subcontractors to ensure compliance with site safety and quality management standards.
Supervisor
TRC Disaster Solutions
Oklahoma City, OK
05.2011 - 05.2012
Directed preventative maintenance and repair of the facility, vehicles, and equipment.
Managed procurement of supplies to meet an annual budget.
Provided field support to project managers on an on-call basis.
Restoration Technician
TRC Disaster Solutions
Tulsa, OK
07.2011 - 05.2012
Responded to and mitigated projects involving fire, smoke, wind, storm, water, and mold damage on a 24/7/365 on-call basis.
Operated over 500 pieces of equipment to facilitate the drying of structures and contents.
Recorded daily activities to ensure accurate project documentation.
Sales and Equipment Manager
Drying Equipment Rental
Leadville, CO
10.2010 - 03.2011
Provided rental drying equipment to restoration companies nationwide.
Attended trade shows and made sales calls to customers and prospective clients.
President / General Manager
American Moisture Control / Stuart & Prior
Denver, CO
09.1998 - 10.2010
Provided desiccant drying services exclusively to BMS CAT and Steamatic franchises, delivering turnkey drying and documentation for large commercial water mitigation losses.
Attended trade shows and built customer relationships; managed maintenance and purchasing of all equipment.
Became a partner and rebranded the company as Stuart & Prior Desiccant Dehumidification Services.
Federal Food Inspector
USDA Food Safety and Inspection Service (FSIS)
Monett, MO
09.1997 - 09.1998
Worked on the evisceration line at a poultry production facility, observing and performing safety checks on food production.
VP and General Manager
Rinehart Meat Processing
Branson, MO
09.1980 - 09.1997
Directed day-to-day plant operations, including personnel scheduling and purchasing of supplies and materials.
Oversaw shipping and distribution of products for sister company Rinehart Transportation.
Hired and terminated personnel, conducted wage and performance evaluations, and approved compensation increases.
Worked alongside the USDA FSIS inspector to ensure safe and wholesome products for consumers.
Developed and implemented HACCP plans for the company.
Education
High School Diploma - General Studies
Forsyth High School
05.1981
Skills
Customer and personal service
Time management
Service orientation
Administration and management
Judgment and decision-making
Management of personnel resources
Equipment maintenance, selection, and utilization
Estimating with Xactimate and T&M Pro
Timeline
Senior National Project Director / Logistics Manager
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC