Timothy Serna
Tucson,AZ
Summary
With a solid foundation from my high school education, I bring extensive experience in Quality Assurance ensuring the highest standards of product and service excellence, My background in manufacturing has honed my skills in process optimization and efficiency. Additionally, my customer service experience has equipped me with strong communication and problem-solving abilities, enabling me to effectively address client needs and enhance customer satisfaction.
Overview
7
7
years of professional experience
Work History
QA Functional Tester
Activision Blizzard
03.2021 - 01.2024
- Conducted functional testing and bug reporting using JIRA for various software projects.
Baker/Manufacturer
CCI Industries
09.2018 - 01.2021
- Contributed to production and quality control processes in a manufacturing environment.
Admin Porter
Safeway
06.2017 - 09.2018
- Handled administrative and operational tasks to support store operations.
Education
High School Diploma -
Mountain Rose Academy
Tucson, Az. 01.2011
Skills
- Written and Verbal Communication
- Warehouse and Remote Environment Organization
- Customer Service
- Data Entry
- Organization and Time Management
- Functional Testing
- Proficient with JIRA
- Quality Control
- Log Maintenance
- DE&I Compliance
- Advanced PC User
- Enthusiastic Computer Builder
- Non-Disclosure Agreement Compliance
- Troubleshooting and Workarounds
- Track record of working in warehouse environment, collaborating within teams, and consistently meeting deadlines
- Experienced in depersonalizing interactions while delivering top-tier customer service
- Skilled in conflict resolution through creative problem-solving approaches
- Proficient in receiving and verifying incoming materials from vendors
- Competent in inventory management and identification of damaged goods
- Well-versed in software support, including prototype, post-launch, and legacy phases
- Successfully onboarded and retrained new hires as per management directives
- Knowledgeable in PlayStation Neighborhood, Xbox Manager, Steam, and Battlenet within development environments
- Proficient in creating Excel sheets for QAR tracking and using tools like Devtrack and Project 1
- Creator of multiple Slack bots to enhance team productivity
Timeline
QA Functional Tester
Activision Blizzard
03.2021 - 01.2024
Baker/Manufacturer
CCI Industries
09.2018 - 01.2021
Admin Porter
Safeway
06.2017 - 09.2018
High School Diploma -
Mountain Rose Academy
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