Timothy Sessom

• Delivered prompt service to prioritize customer needs with demonstrated customer focus when delivering products.
• Exhibited high energy and professionalism when dealing with clients and staff always committed to Cardinal's commitment to excellence.
• Investigated and resolved customer inquiries and complaints quickly.
• Trained new personnel regarding company operations, policies and services.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Connected with existing customers by developing strong relationships to provide personal and working satisfaction.

• Oversee all financial and accounting related functions for this independent small business.
• Communicate regularly with customers over telephone as well as in person and resolve problems.
• Process accounts payable and accounts receivable.
• Consulted with customers to assess needs and propose optimal solutions.
• Reported issues to higher management with great detail.
• Interacted well with customers to build connections and nurture relationships.
• Used selling skills to analyze and recommend suitable products and services for current and possible future needs.
• Self starter motivated to produce superior execution of customers experience by prioritizing ability to deliver sales plan, scheduling, delegating, meeting timelines and meeting objectives with a positive attitude and creativity.

Oversee A/R functions and resolve A/P discrepancies.

• Approve G/L financial statements.
• Provide training and assistance to Managers and Board of Directors regarding financial statement review.
• Communicate regularly with customers over telephone as well as in person to resolve problems.

• Prepare tax returns for personal and business customers.
• Worked with customers in person as well as over telephone to ensure satisfactory completion of their taxes.
• Called existing and potential customers over phone to increase new sales and offer services to increase market penetration, revenue growth and increasing H&R Blocks brand.
• Balanced the cash drawer and deposited earnings in the bank.
• Secured and properly handled confidential data to protect against unauthorized access, improper transmission, and unapproved disclosure.
• Utilized tax software to prepare returns and meet deadlines.

• Trained and supervised unionized, vendor base employees on software including SOFI/FORTS, PeopleSoft, Oracle End User, and EZ programs, implementing new software such as initial and live quality control testing.
• Wrote training manuals and flow charts for Check Reconciliation and Unclaimed Properties systems and served as analyst between IT technicians and end-user finance groups.
• Administered payment of government taxes and fees and handled 1099 reporting.
• Project Manager over local I.T. team and in India.
• Problem solved software issues and implementation of new release and testing of go live modules.