Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
Generic

Timothy Shanks

Bulverde,TX

Summary

Versatile Operations Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with a significant background in coaching, leading, & developing.

Overview

17
17
years of professional experience

Work History

Director of Operationsthe

Mireles Party Ice
02.2024 - Current
  • Overseeing daily operations across multiple departments including logistics, production, purchasing, merchandising, maintenance & safety ensuring seamless coordination and efficient execution of tasks.
  • Implementation of logistics and routing software web/app based to improve operational quality.
  • Created budgets and P&L statements to drive financial growth from 6 to 9 million while negotiating contracts with customers and vendors to drive top lines sales & reduce current expenses.
  • Overseeing daily production/ logistics activities in accordance with business objectives.
  • Conducting monthly performance reviews to assess team progress with each department, providing constructive feedback and guidance.
  • Hired 27 team members over the course of 3 months, bringing the current staff to 66 team members.
  • Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
  • Created and expanded business into the South Texas market.

Director of Operations

Willie's Grill & Icehouse
01.2016 - 01.2024
    • Managed a territory of $24m restaurants with 500+ employees across San Antonio, Austin, College Station, & Houston markets.
    • Oversaw daily operations across 6 locations, ensuring seamless coordination and efficient execution of tasks.
    • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
    • Implemented new procedures to drive business and maintain a minimum of 50% flow thru.
    • Prioritized customer service in all stores to improve BBI scores YOY with an industry leading 90%+.
    • Initiated development of new and current MPs, MITS and management teams.
    • Analyzed financial P&L data to ensure accuracy & exceeding financial objectives.
    • Created positive cash flow to increase sales during COVID pandemic.
    • Internal audits for various restaurants to ensure food quality, service and company standards met.

Exercise Physiologist

Patriot Heart & Vascular
07.2015 - 12.2015
  • Co-created Patriot Performance dedicated to cardiopulmonary & VO2 max testing.
  • Implemented new software/hardware to streamline patient diagnostics
  • Gained 12 large accounts & 300+ new clients in less than 6 months by developing business relationships, presenting at conferences, and extensively networking throughout the region, leading to purchase of company by Christus Santa Rosa Health System.

Exercise Physiologist

Frontera
04.2014 - 06.2015
  • Regional account management for hospitals and clinics in San Antonio, Austin, Houston, & South Texas.
  • Conducted cardiopulmonary stress tests, pulmonary function tests, while interpreting 12-lead ECGs, metabolic, & pulmonary data.
  • Brought on new physicians and increased sales 21% YOY in the territory.

Exercise Physiologist

LifeTime Fitness
06.2009 - 01.2014
  • Ranked #1 in the region with average sales $10,000+ & production $20,000 per month.
  • Utilized and coached best practices sales techniques for my teams to maintain top performers for 2 years.
  • Teams increased revenue & production by 100%+ after 1 year.
  • Taught educational & scientific training principles for teams of 25 developing trainers per location.

Strength and Conditioning Coach

Villanova University
06.2008 - 05.2009
    • Designed & customized sports specific programs for D1 men's/women's lacrosse.
    • Guided daily lacrosse warm-ups, stretching, and injury prevention for practices & games.
    • Learned new training methods based on size, space, & facility equipment availability.
    • Assisted in designing and updating the strength and conditioning facilities.

Strength and Conditioning Coach

Texas A&M University
08.2007 - 05.2008
  • Facilitated group and individualized plans for 40 D1 baseball athletes.
  • Developed relations with coaching staff and trainers to understand their expectations.

Education

Masters of Science Kinesiology - Cardiovascular & Sports Physiology -

Texas A&M University
College Station, Texas
08.2008

Bachelors of Science Kinesiology - Motor Behavior -

Texas A&M University
College Station, Texas
08.2006

Skills

    • Competitive
    • Ownership Thinking
    • Intrinsically Motivated
    • Policy Development and Enforcement
    • Financial Management
    • Data Analysis
      • Business Management
      • Strategic Planning and Execution
      • Organizational Structuring
      • Employee Development
      • Operational Efficiency
      • Operations Oversight

Leadership Experience

  • Texas A&M Corps of Cadets: Company D-2 (Fall 2001 - Spring 2005)
  • MSC Hospitality (Fall 2002 - Spring 2006)
  • Texas A&M University Distinguished Student Award (Fall 2003 & Fall 2004)
  • General O.R. Simpson Corps Honor Society (Fall 2003 - Spring 2005)
  • SA Rodeo: New Frontier Club Committee Volunteer - Scholarship Fundraising (Fall 2012-Present)

Timeline

Director of Operationsthe

Mireles Party Ice
02.2024 - Current

Director of Operations

Willie's Grill & Icehouse
01.2016 - 01.2024

Exercise Physiologist

Patriot Heart & Vascular
07.2015 - 12.2015

Exercise Physiologist

Frontera
04.2014 - 06.2015

Exercise Physiologist

LifeTime Fitness
06.2009 - 01.2014

Strength and Conditioning Coach

Villanova University
06.2008 - 05.2009

Strength and Conditioning Coach

Texas A&M University
08.2007 - 05.2008

Masters of Science Kinesiology - Cardiovascular & Sports Physiology -

Texas A&M University

Bachelors of Science Kinesiology - Motor Behavior -

Texas A&M University

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Timothy Shanks