Timothy Shanley
VA
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in product placement to help build robust solutions that enhance loyalty, promote retention and support revenue objectives.
Overview
12
12
years of professional experience
Work History
Sales Representative
Breakthru Beverage
Richmond, VA
06.2022 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction
- Generated new sales leads through cold calling and networking activities
- Conducted market research to identify potential customers and their needs
- Designed and monitored surveys to measure customer satisfaction levels across all channels
- Identified opportunities for improvement within existing systems and processes
- Generated growth in over all sales territory and saw a ten percent increase in revenues over the 2022-2023 calender year.
Head Golf Professional
Lakeside Park Club
Henrico, VA
05.2018 - Current
- Tracked department expenses and revenue to meet budget requirements
- Exceeded forecasted revenue in golf shop sales by 18-20 percent over the last four years
- Led the communication team in promoting golf tournaments, camps and clinics for 500+ active golf and social members
- Fostered clear and proactive communication with event staff to address needs and delegate tasks
- Scheduled and coordinated 50+ golf events and clinic's yearly for both members and guests
- Implemented training programs for staff members with a focus on customer service
- Goals were clearly defined with a focus on how to improve daily experience for members and their guests
- Led the golf operations team successfully through a 38 percent increase in rounds over 2020-2021 season
- Trained golf shop staff in tournament operations, event management and member relations
- Prepared, monitored, and maintained event budgets
- Improved results continuously by conducting thorough reviews of events' successes and failures.
Assistant Golf Professional
Lakeside Park Club
Henrico, VA
05.2015 - 04.2018
- Trained all new staff members on providing excellent customer service and engagement through active listening and appropriate question response
- Ran successful golf camps and clinics for diverse skill levels of members, increasing client base and revenue
- Provided surveys to club members and guests to ascertain customer satisfaction and identify areas requiring improvement
- Created and ran new junior golf programs including PGA Junior League and Operation 36
- Saw the junior golf program increase 400% over the first year of new programming
- Implemented new daily operations to drastically improve a failing outside service team through leadership
- Introduced new communication program to effectively promote, advertise and run golf events for the club.
Assistant Golf Professional
Plymouth Country Club
Plymouth, MA
03.2012 - 12.2014
- Ran the daily golf operation while overseeing outside service staff
- Assisted in the training of outside staff members with a goal of exceptional customer service
- Ran junior golf programs set up and created by the head golf professional
- Improved outside staff morale through positive reinforcement and improved training programs.
Education
Associate of Applied Science Golf Course Management -
Golf Academy of America
03.2012
Skills
- Problem Resolution
- Customer Service
- Training & Development
- Organizational Skills
- Work Ethic
- Program Planning
- Promotions and Advertising
- Verbal and Written Communication
- Active Listening
- Critical Thinking
- Lead Generation
- Client Account Management
- Proposal Development
- Territory Sales
- Sales Closing
- Customer Needs Assessment
- Sales Forecasting
- Account Development
- Strategic Planning
- Exceeds Sales Goals
- Sales Presentations
Accomplishments
- Sales Representative of the month x8
- Gallo Risings Brands Winner
- Sonoma Cutrer F23 Grand Cru Winner
Timeline
Sales Representative
Breakthru Beverage
06.2022 - Current
Head Golf Professional
Lakeside Park Club
05.2018 - Current
Assistant Golf Professional
Lakeside Park Club
05.2015 - 04.2018
Assistant Golf Professional
Plymouth Country Club
03.2012 - 12.2014
Associate of Applied Science Golf Course Management -
Golf Academy of America
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