Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Timothy Shaw

Scottsdale,AZ

Summary

  • Experienced account manager in the coatings industry, skillful at managing key accounts and fostering strong client relationships. Proven track record of surpassing sales targets and driving positive growth in struggling territories. Committed to delivering exceptional customer service, with a focus on quick response times and thorough follow-through.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Pro Account Manager

Pittsburgh Paints Co.
Phoenix, Arizona
07.2014 - 06.2025
  • Developed and implemented specific account management strategies to ensure client satisfaction and retention.
  • Conducted thorough account reviews to proactively address client needs and enhance feedback mechanisms.
  • Collaborated effectively with the sales team to identify and seize growth opportunities within existing accounts.
  • Promptly resolved client issues, providing ongoing support and maintaining open communication channels.
  • Maintained detailed and accurate records of account activities using state-of-the-art CRM systems.
  • Delivered comprehensive training for new hires.
  • Effectively managed customer portfolio of 130 accounts.

Home Furnishing Sales

Ikea
Tempe, Arizona
11.2013 - 07.2014
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Assistant Regional Director

Max Muscle Sports Nutrition
Scottsdale, Arizona
04.2013 - 10.2013
  • Assisted in developing marketing strategies for regional product promotions.
  • Managed inventory levels and ensured stock availability across regional locations.
  • Maintained records of regional activities including performance metrics and reports.
  • Developed strategic partnerships with local businesses in order to increase visibility of organization's services.

Manager

Anytime Fitness
Leo-Cedarville, Indiana
09.2011 - 03.2012
  • Oversaw daily fitness operations and staff scheduling for optimal service delivery.
  • Coordinated fitness assessments and personalized training plans for clients.
  • Recruited, interviewed and trained new staff members as needed.
  • Maintained accurate records of membership sales, billing and receivables.

Education

Bachelor of Science - Criminology

University of South Florida
Sarasota, FL
12-2004

Skills

  • Sales Strategy Development
  • Client Retention
  • Negotiation Skills
  • Adaptability
  • Problem Solving Abilities
  • Communication Proficiency

Accomplishments

  • 2021 Founder's Gold Sales Award
  • 2024 Pinnacle Award
  • Pi Gamma Mu International Honors Society

Certification

  • How to Communicate with Tact and Professionalism
  • How to Deliver Exceptional Customer Service
  • Everyone Is a Customer: Leadership and Influencing Skills
  • Enhancing Personal Performance- How to be a Star @ Work

Timeline

Pro Account Manager

Pittsburgh Paints Co.
07.2014 - 06.2025

Home Furnishing Sales

Ikea
11.2013 - 07.2014

Assistant Regional Director

Max Muscle Sports Nutrition
04.2013 - 10.2013

Manager

Anytime Fitness
09.2011 - 03.2012

Bachelor of Science - Criminology

University of South Florida

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