Summary
Overview
Work History
Education
Skills
Timeline
Generic

Timothy Shaw

Washington,DC

Summary

Dynamic service professional with experience at Enterprise Rent-A-Car, skilled in vehicle detailing and complaint handling. Proven ability to maintain high cleanliness standards and collaborate effectively with teams. Recognized for a goal-oriented mindset and patience in high-pressure situations, ensuring customer satisfaction and operational excellence. Determined Service Member known for having great time management and organizational skills. Diligent employee driven to work hard. Looking for new position with exciting organization. Motivated Service Member known for quickly checking vehicle status. Looking to join ambitious company in position of Service Agent.

Overview

30
30
years of professional experience

Work History

Service Agent

Enterprise Rent-A-Car
Camp spring, Md
09.2017 - Current

cleaning automobiles wiping down vacuum and

  • Processed returns and inspected vehicles for damage and cleanliness.
  • Kept work area clean, organized, secure and free from hazardous conditions.

Mechanic

National Tire and Battery
Silver Spring, Maryland
07.2001 - 12.2017
  • Assisted in performing tire rotations and balancing for customer vehicles.
  • Maintained cleanliness and organization of the service area and tools.
  • Learned to use diagnostic equipment to identify vehicle issues.
  • Supported experienced mechanics in conducting oil changes and fluid checks.
  • Observed safety protocols while handling automotive parts and equipment.
  • Helped with inventory management by restocking supplies as needed.
  • Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
  • Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.

Floor Care Technician

Capital one area
Washington, Dc
09.2013 - 06.2015
  • Operated floor care equipment to maintain cleanliness and safety standards.
  • Applied appropriate cleaning chemicals for various flooring types to ensure effectiveness.
  • Conducted routine inspections of floors to identify maintenance needs and report issues.
  • Followed safety protocols to handle cleaning materials and equipment properly.
  • Maintained logs of daily floor care activities for accountability and tracking.
  • Responded promptly to urgent cleaning requests from staff or management as needed.
  • Ensured all safety guidelines are followed while operating machinery on the premises.
  • Swept, mopped, scrubbed or polished flooring in hallways, lobbies and other areas as needed.
  • Restocked janitorial closets with necessary supplies for daily operations.
  • Disposed waste properly according to company policy.

Janitor/floor care tech

Centennial one
Washington national airport , Va
02.1996 - 12.2001
  • Operated cleaning equipment and tools effectively to ensure thorough cleaning.
  • Managed waste disposal and recycling processes in accordance with company policies.
  • Conducted regular inspections to identify maintenance needs and safety hazards.
  • Collaborated with team members to enhance workflow efficiency during busy periods.
  • Implemented best practices for chemical handling and storage for safe operations.
  • Responded promptly to urgent cleaning requests from staff and management teams.
  • Sweep, mop and vacuum floors of all areas.
  • Clean and sanitize restrooms, sinks, countertops and other surfaces.
  • Empty wastebaskets and trash containers.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
  • Clean windows, walls, ceilings, carpets and furniture in assigned areas.
  • Completed sweeping and vacuuming, glass cleaning and trash collecting.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Organized custodial closets to easily find equipment and supplies.

Education

High School Diploma -

Ballou Sr High
Washington DC
06-1990

Skills

  • Complaint handling
  • Cross-selling and upselling
  • Stain removal procedures
  • Basic maintenance
  • Patience and calmness
  • Fluid level checks
  • Stress tolerance
  • Vehicle detailing
  • Listening skills
  • Records maintenance
  • Team collaboration
  • Team player mentality
  • Order fulfillment
  • Goal-oriented mindset
  • Handling customer complaints

Timeline

Service Agent

Enterprise Rent-A-Car
09.2017 - Current

Floor Care Technician

Capital one area
09.2013 - 06.2015

Mechanic

National Tire and Battery
07.2001 - 12.2017

Janitor/floor care tech

Centennial one
02.1996 - 12.2001

High School Diploma -

Ballou Sr High