Summary
Overview
Work History
Education
Skills
Timeline
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Timothy Sheehan

Timothy Sheehan

Somerville,MA

Summary

Experienced Collections Specialist bringing years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

16
16
years of professional experience

Work History

Mover

Humphrey Moving
01.2020 - 02.2023
  • Maneuvered items carefully through narrow hallways and doorways to prevent damage.
  • Managed warehouse operations and verified proper shipment procedures.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Helped train new employees in safe practices and warehouse procedures.
  • Communicated with customers courteously and professionally to drive satisfaction.

Mover

Mayflower
05.2020 - 04.2021
  • Maneuvered items carefully through narrow hallways and doorways to prevent damage.
  • Managed warehouse operations and verified proper shipment procedures.
  • Helped train new employees in safe practices and warehouse procedures.
  • Communicated with customers courteously and professionally to drive satisfaction.

Collections Specialist

Eos Cca
08.2014 - 12.2019
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Prepared and submitted legal documents to initiate court proceedings.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Waiter

Sea Dog Brewing
04.2012 - 08.2014
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Answered customers' questions, recommended items, and recorded order information.
  • Informed customers about daily and seasonal specials.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Customer Service Representative

CVS Pharmacy
06.2007 - 07.2010
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Trained staff on operating procedures and company services.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Reached out to customers after completed sales to suggest additional service or product purchases.

Education

No Degree -

Plymouth State University
Plymouth, NH
05.2013

High School Diploma -

Archbishop Williams High School
Braintree, MA
05.2009

Skills

  • Problem-Solving Skills
  • Customer Order Fulfillment
  • Customer Needs Assessments
  • Verbal and Written Communication
  • Quality Assessment and Assurance
  • Team Oriented
  • Cash Flow and Financial Analysis
  • Persuasive Negotiations
  • Goals and Performance
  • Updating Customer Accounts
  • Payment Acceptance
  • Making Contacts

Timeline

Mover

Mayflower
05.2020 - 04.2021

Mover

Humphrey Moving
01.2020 - 02.2023

Collections Specialist

Eos Cca
08.2014 - 12.2019

Waiter

Sea Dog Brewing
04.2012 - 08.2014

Customer Service Representative

CVS Pharmacy
06.2007 - 07.2010

No Degree -

Plymouth State University

High School Diploma -

Archbishop Williams High School

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Timothy Sheehan