Timothy Sheets
Celeste,TX
Summary
Successful in establishing customer relationships in order to increase the likelihood of repeat business. Experienced bartender with a track record of success in all aspects of restaurant management. Developed a rapport with management and staff by providing excellent service and engaging in personal interactions. Proven track record of exceeding customer expectations through exceptional service. By promoting appetizers, specialty items, and wine selections, I have been recognized for significantly increasing guest check averages. Extremely skilled at prioritizing responsibilities in the face of changing deadlines. Clear understanding of sales and growth as well as consumer relations training. Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the sales and customer loyalty aspect of any business.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Uncle Julio’s
11.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Founder/Co-Owner
Swac Shack BBQ
09.2020 - 02.2025
- Examined departmental documents to determine how they should be distributed and filed.
- Implemented marketing strategies that resulted in a 12% increase in the number of customers.
- Secured two key partnerships that resulted in a 54% increase in revenue.
- Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
- Assessed and improved store operations by evaluating employee performance and equipment organization.
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
- Accomplishments
- Won all sales competitions created at snuffers during my employment.
- Up-sold wine and liquor to top-shelf brands through knowledgeable comparisons and recommendations.
Financial Services Representative
Charles Schwab
01.2023 - 01.2024
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Increased client satisfaction by providing tailored financial advice and investment recommendations.
Restaurant Manager
Snuffers
07.2020 - 12.2023
- Correctly calculated inventory and ordered appropriate supplies.
- Assisted in revenue growth by contributing innovative ideas for menu development, promotions, and special events.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Lead Bartender
Snuffers
10.2018 - 08.2022
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
Education
High School -
Celeste High School
Celeste, TX01.2015
Skills
- Financial Services
- Presentation skills
- Excellent judgment
- Menu memorization
- Effective trainer
- Food spoilage prevention
- Bar terminology expertise
- Inventory management
- Business operations
- Adaptability
- Liquor, beer and wine knowledge
- Problem-solving
- Team management
- Sales expertise
- TABC certification
- Food management certification
- POS
- Hospitality
- Restaurant experience
- Training & development
- Bartending
- Restaurant Management
- Administrative Experience
- Communication skills
- Guest services
- Cost control
- Software troubleshooting
- Schedule management
- Management
- Financial concepts
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Supervised team of 25 staff members.
- Resolved product issue through consumer testing.
Certification
- TABC Certified
- Series 7
- Securities Industry Essentials
- Series 63
- Food Manager Certification
- FINRA License
Timeline
Restaurant Manager
Uncle Julio’s
11.2023 - Current
Financial Services Representative
Charles Schwab
01.2023 - 01.2024
Founder/Co-Owner
Swac Shack BBQ
09.2020 - 02.2025
Restaurant Manager
Snuffers
07.2020 - 12.2023
Lead Bartender
Snuffers
10.2018 - 08.2022
High School -
Celeste High School
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