Timothy Sheils
Conway,SC
Summary
Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about business practices and documentation requirements.
Certifications in SEO, Content Marketing, Inbound Marketing, Social Media Marketing, Inbound Digital Marketing, Inbound, Google Analytics (GA4), and Google Analytics Individual.
Overview
17
17
years of professional experience
Work History
Client Account Specialist
The Yahnis Company
08.2022 - Current
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Interacted with team members across departments to research and resolve customer issues.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Make sure all finances are in order before sending their orders.
Client Account Specialist
Coca Cola Bottling Company Consolidated
03.2021 - 08.2022
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Interacted with team members across departments to research and resolve customer issues.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Make sure all finances are in order before sending their orders.
Client Account Specialist
Pepsi Bottling Ventures LLC
01.2020 - 03.2021
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Interacted with team members across departments to research and resolve customer issues.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Make sure all finances are in order before sending their orders.
Client Account Specialist
Better Brands Inc
07.2016 - 01.2020
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Interacted with team members across departments to research and resolve customer issues.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Make sure all finances are in order before sending their orders.
Management
Burro Loco
09.2015 - 07.2016
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Verify daily financial report to calculate operation cost to sales ratio so that day/night can run at high efficiency.
Management
Planet Hollywood
06.2008 - 09.2015
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Verify daily financial report to calculate operation cost to sales ratio so that day/night can run at high efficiency.
Education
Bachelor of Science - Business
Excelsior College
Albany, NY 05.2001 -
Associate of Applied Science - Business
Pierpont Community And Technical College
Fairmont, WV 05.2001 -
Associate of Applied Science - Business
Arizona State University
Tempe, AZ 05.2001 -
High School Diploma -
Lake Gibson High School
Lakeland, FL 05.2001 -
Skills
High level of IT knowledge and competency
Extremely fast learner
Work well under pressure
Financial experience
Marketing skills
Documentation skill
Software troubleshooting
Advertising strategies
Business Development
Sales and marketing
Billing resolutions
Account Administration
Timeline
Client Account Specialist
The Yahnis Company
08.2022 - Current
Client Account Specialist
Coca Cola Bottling Company Consolidated
03.2021 - 08.2022
Client Account Specialist
Pepsi Bottling Ventures LLC
01.2020 - 03.2021
Client Account Specialist
Better Brands Inc
07.2016 - 01.2020
Management
Burro Loco
09.2015 - 07.2016
Management
Planet Hollywood
06.2008 - 09.2015
Bachelor of Science - Business
Excelsior College
05.2001 -
Associate of Applied Science - Business
Pierpont Community And Technical College
05.2001 -
Associate of Applied Science - Business
Arizona State University
05.2001 -
High School Diploma -
Lake Gibson High School
05.2001 -
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