Summary
Overview
Work History
Education
Skills
Timeline
Generic

Timothy Shelby

CYPRESS,TX

Summary

Proven Courier Contractor with a track record of expedited deliveries and exceptional customer service at Returnmates. Leveraged punctuality and route planning skills to enhance delivery efficiency and customer satisfaction. Excelled in package handling and fostering strong client relationships, significantly contributing to repeat business opportunities. Demonstrated adaptability and time management, ensuring high-quality service under tight deadlines. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level medical courier position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Effective Courier offering excellent skills in delivery, pickup and customer service. Pursuing similar position where focus and dedication are highly sought. Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level medical courier position. Ready to help team achieve company goals.

Overview

28
28
years of professional experience

Work History

Courier Contractor

Returnmates
11.2023 - Current
  • Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
  • Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
  • Increased customer satisfaction through prompt and professional communication during pick-ups and deliveries.
  • Streamlined the pick-up process by proactively organizing packages based on destination priority.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Followed company policies and procedures during shift.
  • Drove safely at all times to avoid accidents and harm.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Utilized GPS navigation systems to navigate faster routes.
  • Contacted customers to confirm delivery details and locations.
  • Verified package information to check for accuracy and completeness.
  • Logged delivery information in tracking systems to enable real-time delivery status.
  • Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
  • Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
  • Tracked delivery status and updated customers for expected delivery time.
  • Delivered packages to customer doorsteps and business offices.
  • Obtained signatures for delivery documents and packages.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Maximized processes by managing delivery schedules and prioritizing based on urgency.
  • Properly documented all specimens received using [Software].
  • Handled receipt, storage, identification and delivery of products for clients.
  • Managed delivery route for optimal use of time and fuel.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Expanded company reach within the local community through active participation in promotional events as a representative of the courier service.
  • Proactively maintained vehicle cleanliness and performed routine maintenance checks for optimal performance on the road.
  • Ensured timely deliveries by closely monitoring traffic patterns and adjusting routes accordingly.
  • Reduced late or missed deliveries by consistently following up with dispatchers regarding updates on current assignments.
  • Minimized potential damage by carefully handling fragile parcels and adhering to specific packing requirements.
  • Supported the onboarding and training of new courier contractors, sharing best practices for route optimization and time management.
  • Enhanced delivery efficiency by optimizing routes and time management strategies.
  • Communicated with dispatch and customers for accurate delivery information.
  • Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.

Courier Contractor

Uber And Lyft
02.2018 - Current
  • Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
  • Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
  • Enhanced delivery efficiency by optimizing routes and time management strategies.
  • Demonstrated adaptability when managing unexpected changes in delivery schedules due to unforeseen circumstances.
  • Drove safely at all times to avoid accidents and harm.
  • Utilized GPS navigation systems to navigate faster routes.
  • Contacted customers to confirm delivery details and locations.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Utilized GPS technology to navigate delivery routes and avoid traffic congestion.

Professional Barber

Executive Barber And Beauty
04.1996 - Current
  • Assisted with administrative tasks such as answering phone calls, managing correspondence, and maintaining accurate client records to support smooth business operations.
  • Contributed to salon marketing efforts through engaging social media content showcasing before-and-after photos of client transformations.
  • Participated in ongoing professional development opportunities, staying current on latest trends and techniques in the industry.
  • Demonstrated strong time management skills by effectively juggling multiple clients simultaneously without compromising quality of service or attention to detail.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in numerous positive reviews from clients.
  • Exhibited a high level of technical proficiency in performing various barber services, including haircuts, shaves, trims, and styling for both men and women.
  • Mentored junior barbers in advanced cutting techniques and styling methods, improving overall team performance.
  • Participated actively in staff meetings and training sessions, sharing knowledge and contributing ideas for the betterment of the team and overall customer satisfaction.
  • Collaborated with fellow barbers for continuous improvement of services offered, fostering a supportive team atmosphere.
  • Managed complex appointment schedule for high-volume client base.
  • Distributed business cards outside of salon to generate new business.
  • Styled hair according to customer preferences.
  • Monitored inventory and availability of supplies, tools and products to minimize delays.
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Resolved guest complaints about service or style.
  • Completed quality haircuts and styling for men, women and children.
  • Maintained regular client list and successfully handled walk-in customers.
  • Tracked changing trends for men, teens and boys to best serve core clientele.
  • Operated clippers and shears to create customized looks.
  • Kept shop neat, professional and welcoming to guests of different backgrounds.
  • Completed full and partial shaves with clippers and standard and straight razors.
  • Managed shop administration with attention to detail, including scheduling, ordering and customer service.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.

Education

No Degree - Paralegal

University of Arkansas At Monticello
Monticello, AR

Skills

  • Package handling
  • Punctuality
  • Deadline-oriented
  • Route Planning
  • Working Independently
  • Time Management
  • Delivering medical records
  • HIPAA Compliance
  • Excellent driving skills
  • Package Delivery and Pick-up
  • GPS Systems
  • Clean Driving Record

Timeline

Courier Contractor

Returnmates
11.2023 - Current

Courier Contractor

Uber And Lyft
02.2018 - Current

Professional Barber

Executive Barber And Beauty
04.1996 - Current

No Degree - Paralegal

University of Arkansas At Monticello

Similar Profiles

CREATE PROFILE
Timothy Shelby