Timothy Shepler
Citrus Heights,CA
Summary
Dynamic leader with proven expertise in business development and financial administration, honed at True Sports Cards and Shepler & Fear General Agency. Excelled in building robust client relationships and leading teams to exceed sales targets through strategic planning and effective communication. Skilled in human resources management and analytical skills, achieving significant operational efficiencies and customer satisfaction.
Overview
8
8
years of professional experience
Work History
General Manager
True Sports Cards
ROCKLIN, California
11.2021 - Current
- Created effective business plans to focus strategic decisions on long-term objectives.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Prepared staff work schedules and assigned team members to specific duties.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Trained employees on duties, policies and procedures.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Director of Operations
Shepler & Fear General Agency
Roseville, CA
02.2017 - 02.2021
- Delegated work to staff, setting priorities and goals.
- Contributed to organizational strategic direction to improve products and services.
- Prepared detailed reports outlining operational results on a regular basis.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Established operational guidelines and identified opportunities for improvement.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Arts - Communication Design
California State University, Chico
Chico, CA05-2003
Skills
- Sales
- Branding
- Advertising and marketing
- Budget analysis
- Human resources management
- Multimillion-dollar P&L management
- Sound judgment
- Business development
- Financial administration
- Data review
- Staff management
- Leadership
- Training and development
- Purchasing
- Time and resource optimization
- Labor cost controls
- Sales planning and implementation
- Networking
- Customer relations
- Business administration
- Efficient multi-tasker
- Communication skills
- Analytical skills
Timeline
General Manager
True Sports Cards
11.2021 - Current
Director of Operations
Shepler & Fear General Agency
02.2017 - 02.2021
Bachelor of Arts - Communication Design
California State University, Chico
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