Summary
Overview
Work History
Education
Skills
Volunteer Experience
Affiliations
Billiards leagues
Interests
Accomplishments
Timeline
Generic
Timothy Simon

Timothy Simon

Customer Service Manager
Wildomar,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance in a variety of industries such as legal, technology, architectural and energy corporations.

Overview

31
31
years of professional experience
4
4
years of post-secondary education

Work History

Personal Rideshare Services

Uber And Lyft
07.2015 - Current


  • Military installation rideshare services (1st official Uber rideshare driver non-military credentials)
  • Camp Pendleton Marine Corps Base and San Diego Naval Station Base Installations
  • Friendly, Courteous and Positive Driver with 20,000+ rides and 400,000 miles driven.
  • Enhanced customer service by providing prompt and courteous transportation to passengers.
  • Developed strong communication skills while interacting with diverse groups of riders daily.

Account Executive

Re-Qwest Legal Technologies, Inc.
01.2015 - 06.2018
  • Review and analyze mass quantity of documents for discovery phase of case work.
  • Maintaining all client accounts through sales promotions and client meetings.
  • Negotiate and Implement tiered or special pricing.
  • Attract and retain client loyalty by building reputation of integrity, knowledge and accountability.
  • Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.

Account Executive/CSR, Sales

Advanced Discovery
03.2011 - 12.2014
  • Consultative approach to minimize production cost and time.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Serviced accounts and proposed new products and services to maximize revenue.
  • Standardized production guidelines, increasing job quality.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.

Account Executive

No Rush Charge Reprographics, Inc.
04.2009 - 03.2011
  • Full scale high-speed digital imaging of standard size documents to oversize printing
  • Managed litigation support projects with cross-functional teams in fast-paced environment.
  • Exceeded sales goals by increasing Orange County territory while implementing Long Beach sales area and streamlining production and sales office.
  • Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.

Office Manager

Plaza Copy & Imaging
04.2006 - 03.2009
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Responsible for generating and client follow up of all daily and monthly invoices
  • Standardized production guidelines, increasing job quality for multiple offices
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Manage first, second and weekend shifts in a fast-paced environment
  • HR representative for local offices and employee training.

Account Operations Manager, Williams Lea @ JDTP

Williams Lea @ Jackson DeMarco Tidus & Peckenpaugh
08.2001 - 09.2005
  • Managed account budget and profit and loss statements.
  • Oversee all training and development in Imaging, Records Information and Word Processing departments.
  • Analyzed individual, team and account performance by performing root cause analysis and developing corrective action plans.
  • Facilitated communication between clients and internal teams, ensuring all parties were aligned on project goals and expectations throughout the process.
  • Negotiate all vendor contracts and requests for proposal.
  • Coordinated floater pool for all Orange County client sites.
  • Influential in changes for contract renewal and departmental expansion increasing account revenue from $30K to over $100K monthly.
  • Streamlined account operations by implementing efficient processes and workflow improvements.
  • Increased revenue growth by identifying new business opportunities and expanding existing client relationships.
  • Maintained employee experience, morale and job satisfaction with positive reinforcement and on-the-job coaching.

Account Manager

Pitney Bowes Management Services @ HP & Texaco
06.1993 - 08.2001
  • Coordinated two new account set up of employees, equipment and procedures.
  • Managed on-site production for corporate office sales and marketing division departments.
  • Managed account budget and Profit & Loss statements.
  • Implemented cross-training schedules for staff in scanning/imaging and records departments.
  • Coordinated implementation of file storage and barcode system.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Assistant Manager to 600 person team call center.

Education

Bachelor of Science - Organizational Leadership (Project Management)

Arizona State University
Tempe, AZ
01.2020 - Current

No Degree - Business Administration

Fullerton College
Fullerton, CA

Skills

  • Microsoft Word
  • Excel
  • Summation and Concordance software
  • Scanning and Imaging software
  • Fiery (digital print software) and program/network installations
  • LAW by LexisNexis
  • Relativity by kCura
  • IPRO – Automated Digital Discovery
  • Customer Service
  • Reliability
  • Positive attitude

Volunteer Experience

  • Disabled American Veterans Auxiliary, Commander, Working on Fundraising, Support of Active and Non-Active veterans and their families
  • American Heart Association & American Stroke Association, Fundraising efforts and Marathon Runner for Los Angeles and San Diego Marathons

Affiliations

  • Disabled American Veterans Auxiliary - DAVA
  • American Pool Players Association - APA
  • American Heart & Stroke Association

Billiards leagues

I have played competitively for 10 years. It is a game of great skill, patience and strategy. A team of 5-7 players with varying skills from beginner to advanced will play in hopes of winning the season and advancing to the next level of competition with the ultimate goal of getting to Las Vegas for the annual, World Pool Championship. I have been captain of multiple teams on different leagues and I always enjoy coaching my players and helping out the other players also. The leagues are meant for getting together and making new friends. We are all friendly but still strive to win like everyone else.

Interests

Playing pool

Car Enthusiast

Denver Broncos

Accomplishments

  • Supervised team of 18 staff members, including hiring, and training for contract expansion at 2 locations
  • Achieved new 3 year contract by introducing additional services for top tier law firm.

Timeline

Bachelor of Science - Organizational Leadership (Project Management)

Arizona State University
01.2020 - Current

Personal Rideshare Services

Uber And Lyft
07.2015 - Current

Account Executive

Re-Qwest Legal Technologies, Inc.
01.2015 - 06.2018

Account Executive/CSR, Sales

Advanced Discovery
03.2011 - 12.2014

Account Executive

No Rush Charge Reprographics, Inc.
04.2009 - 03.2011

Office Manager

Plaza Copy & Imaging
04.2006 - 03.2009

Account Operations Manager, Williams Lea @ JDTP

Williams Lea @ Jackson DeMarco Tidus & Peckenpaugh
08.2001 - 09.2005

Account Manager

Pitney Bowes Management Services @ HP & Texaco
06.1993 - 08.2001

No Degree - Business Administration

Fullerton College

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Timothy SimonCustomer Service Manager