Timothy Sisk
Aliso Viejo,CA
Overview
22
22
years of professional experience
Work History
Quality Assurance Lead - Application Services Group
Monarch Healthcare - UHG Optum
Irvine, CA
01.2011 - Current
- Led extensive coordination of testing protocols for both internally developed and third-party applications.
- Developed, maintained, and implemented test requirements for comprehensive functional, GUI, and system evaluations, specifically for Next Gen EHR/Practice Management applications.
- Facilitated testing operations for Health Information Exchange, including integration procedures.
- Provided direct user support through configuration updates, ensuring optimal application performance and quality assurance process integrity.
- Spearheaded Agile Methodology implementation to optimize development processes, served as Scrum Master for product release cycles, encompassing user story creation, sprint planning, and resource management.
- Oversaw maintenance and management of test environments to foster effective QA testing and facilitate user acceptance testing.
- Coordinated automation of regression testing reducing test duration by over 50%.
- Crafted and sustained entire documentation suite for quality assurance processes.
- Steered testing and product releases in dual roles of Release Manager and Scrum Master.
- Directed User Acceptance Testing, liaising with business users for application enhancements.
- Developed training plans and produced user documentation for internally developed applications.
Senior Quality Assurance Analyst - Application Services Group
Monarch Healthcare - UHG Optum
Irvine, CA
01.2007 - 01.2011
- Led efforts to establish and operationalize quality assurance processes and procedures within the Application Services department.
- Created and maintained comprehensive test artifacts, including test plans, test cases, and status reports for all developed applications.
- Coordinated User Acceptance Testing, providing direct support to internal and external user communities to verify product enhancements prior to release.
- Conducted application support investigations and developed solutions for user-reported issues, fostering improved software performance and user satisfaction.
- Developed and executed test requirements for Practice Connect Referral processing application serving over 100 internal users and 1500 Provider offices and Hospitals throughout California, ensuring system integrity and efficiency.
- Utilized HP QTP/UFT for automated functional testing across all internally developed applications.
- Implemented defect management processes that streamlined identification and resolution of application issues.
- Developed product documentation for application updates by directly engaging with user communities to define requirements.
- Formulated test strategies for functional, system integration, and regression testing, enhancing application reliability.
- Executed load and performance testing using Visual Studio Performance Testing tool, optimizing application stability.
Software Quality Assurance Analyst - Insurance Product Development
Fair Isaac Corporation
Irvine, CA
01.2003 - 01.2007
- Executed testing plans for functional, GUI, and system testing of the VB.Net-based Claims Examiner Portal, integrating seamlessly with the SmartAdvisor application.
- Developed and implemented testing strategies utilized by major insurance organizations and municipal governments, focusing on integration, system, and regression testing.
- Created functional specifications and user documentation for system transitions, notably migrating legacy applications to SQL-based platforms.
- Contributed to the creation of a product training curriculum to enhance user proficiency with new technologies.
- Facilitated interface testing between SmartAdvisor systems and Microsoft BizTalk technology for Electronic Data Interchange operations.
- Emphasized collaboration with cross-functional teams to ensure seamless test execution and quality assurance delivery.
- Pioneered detailed test requirement documents, supporting successful system migration initiatives.
- Developed training materials to bolster application fluency among insurance professionals.
- Liaised with major insurance providers ensuring adoption of robust testing methodologies.
Quality Engineer - Healthcare Product Development
Pegasystems Inc.
Cambridge, MA
Quality Engineer - Quality Engineering Group
Pegasystems Inc.
Cambridge, MA
Product Designer - Research Solutions Group
Pegasystems Inc.
Cambridge, MA
Quality Assurance Consultant
WinMill Software
Boston, MA
Quality Assurance Analyst
Fidelity Investments
Westwood, MA
Project Coordinator
Fidelity Investments
Westwood, MA
Timeline
Quality Assurance Lead - Application Services Group - Monarch Healthcare - UHG Optum
01.2011 - Current
Senior Quality Assurance Analyst - Application Services Group - Monarch Healthcare - UHG Optum
01.2007 - 01.2011
Software Quality Assurance Analyst - Insurance Product Development - Fair Isaac Corporation
01.2003 - 01.2007
Quality Engineer - Healthcare Product Development - Pegasystems Inc.
Quality Engineer - Quality Engineering Group - Pegasystems Inc.
Product Designer - Research Solutions Group - Pegasystems Inc.
Quality Assurance Consultant - WinMill Software
Quality Assurance Analyst - Fidelity Investments
Project Coordinator - Fidelity Investments
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