Summary
Overview
Work History
Education
Skills
Timeline
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Timothy Sistrunk

The Bronx,NY

Summary

Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.

Overview

2
2
years of professional experience

Work History

Health Enrollment Sales Representatives

MetroPlus Health
09.2023 - Current
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Maintained detailed and accurate records between multiple databases and programs.
  • Conducted financial screening and documentation gathering for clients to determine qualification for payment programs.
  • Investigated issues and created solutions for new customers.
  • Input accurate payment details and managed reports in [Software].

Enrollment Representative

Maximus
01.2023 - 09.2023
  • Analyzed customer needs to provide customized insurance solutions.
  • Conducted financial screening and documentation gathering for clients to determine qualification for payment programs.
  • Met with customers to provide information about available products and policies.
  • Investigated issues and created solutions for new customers.
  • Educated clients on insurance policies and procedures.

COVID-19 Call Center Representative

Tyme Global
08.2021 - 01.2022
  • Reduced risks and emergency response issues by observing public safety field units.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

High School Diploma -

High School For Violin And Dance
Bronx, NY
06.2018

Skills

  • Accurate Recordkeeping
  • Time Management
  • Microsoft Office
  • Enrollment Requirements
  • Salesforce
  • Data Entry Software
  • Epaces
  • Powerstepp
  • Medicaid Compliance
  • Expense Reporting
  • Problem-Solving Strengths

Timeline

Health Enrollment Sales Representatives

MetroPlus Health
09.2023 - Current

Enrollment Representative

Maximus
01.2023 - 09.2023

COVID-19 Call Center Representative

Tyme Global
08.2021 - 01.2022

High School Diploma -

High School For Violin And Dance

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Timothy Sistrunk