TAMMY PUGH
Covesville,VA
Summary
Dynamic Resident Care Manager at BlueSky Property Management with a proven track record in enhancing customer relations and developing effective policies. Skilled in Microsoft Office and adept at communication, I successfully improved customer satisfaction ratings through strategic collaboration and efficient problem resolution. Recognized for maintaining professionalism in high-pressure situations.
Overview
30
30
years of professional experience
Work History
Resident Care Manager
BlueSky Property Management
Charlottesville, VA
01.2024 - Current
- Responsible for implementing a new department focusing on improving customer relations.
- Handling high volume of calls and emails
- Creating a monthly newsletters for tenants
- Ledger reconcilliation
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed policies and procedures related to customer service operations.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Office Manager
BlueSky Property Management
Charlottesville, VA
09.2023 - 01.2024
- Maintain office supply inventory
- Responsible for operating and maintaining office equipment
- Warmly greeted visitors either in person or via phone
- Answer phones, screen and route calls as needed
- Manage incoming and outgoing mail
- Maintain key system
- Coordinate company events
AP Specialist
Care Hospice
Charlottesville, VA
10.2021 - 08.2023
- Review invoices submitted through DocLink for accuracy and route for approvals
- Work with IT to streamline processes
- Submit invoices into Sage once all approvals are received
- Process vendor payments via CC, ACH and check
- Reconcile monthly departmental credit card statement
- Implement recurring CC payment system for utility vendors for all locations
- Request W9s
- Process 1099's
- Resolve issues with vendor payments
Bookkeeper
Braden Property Management
Charlottesville, VA
01.2020 - 09.2021
- Process all receivables and payables for 300+ units
- Audit and verify new leases, general ledger and monthly owner reports
- Work with owners and tenants to resolve questions and issues
- Work with Maintenance Coordinator and Property Managers to ensure timely processing of security deposits
- Enter new property and owner information
- Implement more automated invoice processing
Account/Collections
Real Property Management Inc
Charlottesville, VA
12.2013 - 12.2020
- Process payables and receivables for 1100+ units
- Collect on past due accounts including but not limited to preparing court documents and appearing in court
- Work with Property Managers to ensure timely processing of vendor invoices, security deposits and owner distributions
Shipping Coordinator
Sri Trang USA
02.2010 - 09.2013
- Prepare shipping documents for import of natural rubber from SE Asia and Africa
- Work with warehouses and customs broker to ensure documents are in order to move product from ports
Office Manager
Albemarle County Public Schools
Charlottesville, VA
02.1995 - 01.2010
- Oversee office procedures to ensure staff, parents and students needs were met in a timely manner
- Process all payables for school and Child Nutrition Program
- Prepare deposits
- Create budgets for approval by department heads
Skills
- Fast Learner
- Adaptability
- Ability to Work in a Team
- Communication
- Microsoft Office
- Customer Service
- Organizational Skills
- Management
- Communication skills
- Event coordination
- Office administration
- Time management
- Customer relationship management
- Office management
- Microsoft outlook, word, and Excel
- Accounts payable and receivables
References
References available upon request.
Timeline
Resident Care Manager
BlueSky Property Management
01.2024 - Current
Office Manager
BlueSky Property Management
09.2023 - 01.2024
AP Specialist
Care Hospice
10.2021 - 08.2023
Bookkeeper
Braden Property Management
01.2020 - 09.2021
Account/Collections
Real Property Management Inc
12.2013 - 12.2020
Shipping Coordinator
Sri Trang USA
02.2010 - 09.2013
Office Manager
Albemarle County Public Schools
02.1995 - 01.2010
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