Timothy Smith
Atlanta,GA
Summary
Strategic leader and problem-solver dedicated to streamlining operations to decrease company loss and maximize revenue efficiency. Uses independent decision-making skills and sound judgment to positively impact company brand. Adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Associate Manager
T-Mobile
02.2020 - Current
- Successfully increased district average score above 80% pass threshold for in store Audits. Resulted in average score of nearly 33% higher than last year's score across Georgia Market at 54%.
- Partnered with T-Mobile Business Account Executives and management teams to forge lasting relationships and assist in solving unique business problems.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reported regularly to managers on project budget, progress and technical problems
- Tracked project and team member performance closely to quickly intervene in mistakes or delays
Retail Store Manager
T-Mobile
01.2019 - 02.2020
- Work closely with District Manager and Retail Associate Manager to coordinate and determine more effective sales strategies to increase sales goals percentage
- Resulting in 67% year over year sales increase in Consumer Voice activation, and increased store Net Promoter Score by 85% year over year
- Supervise all store activities as to ensure maximum customer satisfaction and to provide maximum security and protection of T-Mobile assets
- Perform all necessary personnel functions as determined by company policies and procedures including record keeping, scheduling, payroll management, monthly budget, disciplinary functions, evaluations and training.
Retail Associate Manager
T-Mobile
10.2017 - 01.2019
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement. Resulting in 47% increase in accessory sales and revenue per new customer account activation.
- Generated promotional plans designed to boost store traffic and revenue.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Increased Net Promoter score by 75% over previous quarter against negative
Operations Manager
Nike
08.2016 - 09.2017
- Partnered with Store Manager to manage monthly staffing goals, financial and budgetary payroll plans
- Optimized sales floor scheduling based on key performance indicators and business tracking reports
- Spearheaded Mobile orders and Nike Rewards initiative; increased Nike Rewards sign-ups by 5% YTD
- Supported Apparel and Shoe Departments with overnight merchandising updates; drove sales using Quickstats.
General Manager
Hibbett Sports
02.2014 - 08.2016
- Planned and executed monthly all store meetings to improve positive employee and consumer relationships and strengthen team building with staff
- Operated and managed payroll using DayForce software; accurate projections lead to $2000 annual budget saving
- Surpassed company's annual sales projections by 17%
- Mentored Assistant Managers on developing monthly staffing goals, determining advancement opportunities for developed talent, effective business management, and being solution oriented
- Coached staff to focus on being customer focused and offering customers complete solutions; increased Hibbett Rewards enrollment by 37% within 6 months
- Surpassed the company's annual sales projections by 5%.
HR Intern
05.2013 - 02.2014
- Audited and maintained current employee files to ensure Federal compliance
- Lead new hire onboarding and orientation; reviewed explanation of benefits to full time and part time staff.
Education
BA - Business Administration Management
University of North Alabama
Florence, AL12.2013
Skills
- Technology Summary MacOS, iOS,
- PC/Windows Operating System;
- Microsoft Suite; Apple Essentials: Pages, Numbers, Keynote)
- Kronos, ADP, Day-force, Workday
- Employee Performance Evaluations
- Revenue Growth
- Team Coordination
- Schedule Management
- Project Management
Certification
- NC Community Health Worker Training - Robeson Community College
Timeline
Retail Associate Manager
T-Mobile
02.2020 - Current
Retail Store Manager
T-Mobile
01.2019 - 02.2020
Retail Associate Manager
T-Mobile
10.2017 - 01.2019
Operations Manager
Nike
08.2016 - 09.2017
General Manager
Hibbett Sports
02.2014 - 08.2016
HR Intern
05.2013 - 02.2014
BA - Business Administration Management
University of North Alabama
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