Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Timothy Smith

Chandler,NV

Summary

Two-year IT Technician with an Associate's Degree from the University of Phoenix. Practical skills including providing a wide-ranging of services installing, troubleshooting, and fixing software and hardware in various computers. Software skills include a detailed understanding of network security, Microsoft 365, and Various operating systems. Exceptional written and verbal communication skills, able to explain complicated information to Non-IT professionals to ensure efficient use of technologies. Builds Computers in free time to keep up to date with technology. Disciplined and reliable professional.

Overview

9
9
years of professional experience

Work History

Warehouse Technician

Sherwin-Williams
Reno, NV
03.2016 - 03.2022
  • Assisted in the unloading of trucks, verifying product count and description.
  • Managed the organization's supply chain activities including ordering supplies, tracking deliveries and updating inventory records accordingly.
  • Managed Warehouse inventory during shift through excel and other APIs.
  • Consistently outperformed required working production numbers by 20%.

Crew Member

Chipotle
Chandler, AZ
05.2015 - 03.2016
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Resolved customer complaints in a professional manner.

Crew Member

Five Guys
Mesa, AZ
09.2013 - 03.2015
  • Resolved customer complaints in a professional manner.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Drove team success by quickly completing assigned tasks.

Education

Associate of Science - Cyber Secuirty

University of Phoenix
Tempe, AZ
09-2024

High School Diploma -

Asu Preparatory Academy-Polytechnic High School
Mesa, AZ
05-2015

Skills

  • Penetration Testing
  • Network Security
  • Designed, Built and serviced PCs
  • Customer Service
  • Data Security
  • Software Installation
  • Help Desk Software
  • Data Entry
  • System Administration
  • Issue Resolution
  • Troubleshooting and diagnosis
  • Information Security
  • Complaint resolution
  • Microsoft 365

Affiliations

  • Builds computers routinely to better understand the devices that I work with.
  • Has a great interest in IT outside of professional life.

References

References available upon request.

Timeline

Warehouse Technician

Sherwin-Williams
03.2016 - 03.2022

Crew Member

Chipotle
05.2015 - 03.2016

Crew Member

Five Guys
09.2013 - 03.2015

Associate of Science - Cyber Secuirty

University of Phoenix

High School Diploma -

Asu Preparatory Academy-Polytechnic High School

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Timothy Smith