Timothy Smith
Port Allen,LA
Summary
Accomplished leader with a proven track record at Total Medical Supply, adept in territory expansion and fostering key account relationships. Skilled in process improvement and staff management, Successful business growth and operational excellence. Demonstrates exceptional professionalism and multitasking abilities, ensuring customer satisfaction and team productivity. Competitive Territory Business Manager with 2 years of successfully growing business within territory while servicing current and future accounts to improve performance. Reaches and exceeds sales and activity targets by actively presenting business value to stakeholders. Builds and maintains positive working relationships with customers and works to improve key business metrics.
Dedicated DME professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Territory Business Manager
Total Medical Supply
10.2022 - Current
- Drove year-over-year business growth by expanding business to new provider offices and accounts and increasing referrals 20%.
- Coordinated with medical device representatives to gain expertise in their product and present in conjunction with them in provider offices.
- Kept operations in compliance with federal and state laws, industry regulations and corporate requirements.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Visited customer sites to deliver sales presentations and demonstrate products or services.
Director of Operations
Our Lady of the Lake Physician Group
01.2017 - 10.2022
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Oversaw day-to-day production activities of 4 managers in accordance with business objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced operational risks while organizing data to forecast performance trends.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Monitored budget and utilized operational resources.
- Defined, implemented, and revised operational policies and guidelines.
Senior Manager - Prior Authorizations
Louisiana Healthcare Connections
01.2012 - 10.2016
- Evaluated hiring, firing, and promotions requests.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Implemented and developed operational standards, policies and procedures.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Provided strong leadership of 50+ employees to enhance team productivity and morale.
Clinical Pump Trainer
Medtronic
05.2004 - 11.2011
- Developed and implemented successful onboarding program.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Provided coaching and mentoring to pump patients and new utilizing providers.
Education
Bachelor of Science - Nursing
University of Louisiana At Lafayette
Lafayette, LA08.2019
Skills
- Goal Setting
- Sales Presentations
- Customer Service
- Account development
- Territory expansion
- Key Account Management
- Emergency Response
- Task Prioritization
- Professionalism
- Professional and Courteous
- MS Office
- Multitasking Abilities
- Reliability
Timeline
Territory Business Manager
Total Medical Supply
10.2022 - Current
Director of Operations
Our Lady of the Lake Physician Group
01.2017 - 10.2022
Senior Manager - Prior Authorizations
Louisiana Healthcare Connections
01.2012 - 10.2016
Clinical Pump Trainer
Medtronic
05.2004 - 11.2011
Bachelor of Science - Nursing
University of Louisiana At Lafayette
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