Summary
Overview
Work History
Education
Skills
Timeline
Generic

Timothy Smith

Seattle,WA

Summary

Dynamic leader with proven expertise in team leadership and customer service, honed at Subway and Fred Meyer. Excelled in enhancing customer satisfaction, improving safety procedures, and driving team performance. Skilled in inventory management and active listening, achieving a significant uplift in customer satisfaction scores. Demonstrates exceptional time management and decision-making abilities.

Overview

15
15
years of professional experience

Work History

Manager

Subway
06.2014 - 09.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and employees.
  • Improved safety procedures to create safe working conditions for workers.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Nutrition/clerk

Fred Meyer
01.2010 - 05.2014

Stock and maintain, process freight and orders, provide sales help to customers in nutrition. Clean nutrition work area, waste and toss expired products.

Education

High School Diploma -

North Beach
Ocean Shores, WA
06.2008

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Safety procedures
  • Work prioritization
  • Inventory management
  • Multitasking
  • Active listening

Timeline

Manager

Subway
06.2014 - 09.2024

Nutrition/clerk

Fred Meyer
01.2010 - 05.2014

High School Diploma -

North Beach
Timothy Smith