Timothy Smith
Riverview,FL
Summary
Highly-dedicated analyst specializing in compliance and usability testing. Instinctive time-management and prioritization skills with demonstrated capacity to coordinate numerous objectives at a given time.
Overview
14
14
years of professional experience
Work History
Senior Quality Assurance Analyst
ID.ME
12.2022 - Current
- Assist in Help Channel with question from QA’s
- Daily meet Audit the Auditor metrics set out by management
- Set-up and facilitate Calibration sessions with the different Managers, and Team leads in the company
- Complete staff updates and make sure the the audit trackers are aligned with current staff
- Complete all score disputes from managers in the 3 day turnaround metric
- Improve document criteria, and establish new processes by creating JIRA tickets to help service all of our members
- Perform root cause analyses on trends that are noticed during audits
Quality Assurance Analyst
ID.ME
06.2021 - 12.2022
- Accurately audit video sessions using the TR QA definitions sheet, Confluence, and the Support page
- Daily meet auditing metrics set out by management
- Write weekly QA reports to management that highlights the trends we observed throughout the week
- Serve as a SME in assigned QA Buddy classes to help new TR-V agents understand their roles after training through presentations, calibrations, and 1 on 1 consultations
- Stay active in help channels answering questions from other analyst
- Assist with audits for other analyst that may be absent, or on special projects
- Keep the morale up amongst the QA community by participating in schedule fun events
- Accurately record time in Ultipro daily, and update management on any time off request through emails
- Serve as a SME in the QA cross training class
Engagement Coordinator
Transform inc
02.2018 - 12.2022
- Primary liaison between company and vendors
- Invoice management
- Timesheet approvals for all consultants
- Coordinated, through the account manager, delivery of services within committed time-frames
- Acted as the escalation point for all delivery issues
Business Admin
CIRSCO
06.2019 - 05.2021
- Primary liaison between company and vendors for accurate Invoice management
- Track purchases using in in-house Purchase Order system
- Enter timesheets into Dataforma to track Project hours
- Set-up new projects into Dataforma and properly monitor progress
- Enter new work orders into Dataforma, and coordinate with Superintendent to schedule leak Calls
Technician
at&t
09.2016 - 02.2018
- Locates buried facilities near the route service wire using appropriate equipment
- Coordinates work activity with customers, other utilities, and government agencies
- Provides temporary repairs to low voltage buried utilities, sprinkler systems, and sewage field lines damaged while performing other duties
- Provides periodic maintenance and non-complex repairs to equipment used in performance of other responsibilities
- Follows established safety practices and procedures including the manufacture’s specifications for operation of use of equipment
- Lifts and moves objects weighing up to 120 pounds
- Operates a Company Vehicle with a trailer
AML High Risk Customer analyst
citi bank
12.2015 - 09.2016
- Serving as Subject Matter Expert (SME), for multiple complex products, in the analysis of alerts and investigation of transactional activities to detect any suspicions of money laundering or terrorist financing activity
- Providing training and mentoring to analysts on investigative techniques, internal systems, products and money laundering policy and regulation
- Independently conduct searches, gather data and record evidence from internal systems, the internet, commercial databases and enquiry with business or Compliance Contacts
- Independently assess and analyze research results and conduct complex data analysis applying SME knowledge and experience
- Utilizes strong understanding of data manipulation techniques and analysis
LIFE INSURANCE AGENT
Lincoln heritage
12.2013 - 12.2015
- Licensed in IN, KY and FL
- Independent Life Insurance Agent with own personal clients
- Booking appointments every other day before going out into the field
- Ensuring that all clients have complete and accurate applications
- Inputting into the system correct information on clients
e-DISCOVERY CASE ANALYST
bank of america
01.2011 - 11.2013
- Manage a case load of 800+ cases
- Manage case portfolio and ensure custodians are researched and collect requests initiated within 2 business days from receipt of instructions from Service Delivery Manager
- Continue to manage/oversee the daily shipping process including scheduling, coverage, efficiencies, opportunities for improvement etc
- Process collected data, and burn to DVD/CD or Hard Drive in a timely manner to ensure data is to the Account manager with time to review the documents that supports the Legal case
Education
Certified Cryptologist -
US Army
06.1996
Diploma -
North Pitt high school
06.1995
Skills
- MS Office
- Adobe
- SnagIt
- JIRA
- LRWA
- KYC
- GSMOS
- Bridger
- Emerald
- Data Track
- POINT
- CASE CURA
- BART
- TPS
- Unified Directory
- Lexis Nexis
- Dun & Bradstreet
- Quality assurance background
- Team leadership
- In-depth technical knowledge
- Strong analytical mind
- Mentoring and training
- Call monitoring
- Quality metrics monitoring
- Root-cause analysis
- Audit reporting
- SharePoint
- Efficient time management
- Best practices and methodologies
Critical thinking
Additional Info
Army Veteran
Timeline
Senior Quality Assurance Analyst
ID.ME
12.2022 - Current
Quality Assurance Analyst
ID.ME
06.2021 - 12.2022
Business Admin
CIRSCO
06.2019 - 05.2021
Engagement Coordinator
Transform inc
02.2018 - 12.2022
Technician
at&t
09.2016 - 02.2018
AML High Risk Customer analyst
citi bank
12.2015 - 09.2016
LIFE INSURANCE AGENT
Lincoln heritage
12.2013 - 12.2015
e-DISCOVERY CASE ANALYST
bank of america
01.2011 - 11.2013
Certified Cryptologist -
US Army
Diploma -
North Pitt high school
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