Timothy Smith Jr.
Oak Grove,KY
Summary
Serviced-focused dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Diligent PM with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
1
1
Certification
Work History
General Manager
Roos Construction & Roofing
03.2015 - Current
- Organized, scheduled and oversee 5-10 subcontractors and 100+ jobs ensuring company policy and customer satisfaction is achieved.
- Met with insurance adjusters and homeowners to ensure proper procedures
- Filed insurance claims and handle all supplements
- Created a friendly, fun, and competitive atmosphere for everyone
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Assisted in recruiting, hiring and training of team members.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
General Manager (GM)
Best Choice Roofing
01.2011 - 01.2015
- Ensured consistent and transparent business practices to provide exceptional service
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Create a friendly, fun, and competitive atmosphere
- Led Sales team of 10-15 to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
Customer Service, Center Manager
Transmission World
01.2005 - 01.2007
- Practiced excellent communication skills and customer service
- Learned basic computer skills to include: Excel, Word and Outlook
- Handled all accounts payable and receivable
- Parts research, maintained inventory, invoices and documents
- Consistently elevated sales and acquired new customer base
- Practiced marketing skills to acquire new customers
Manager
Sublicious
01.2000 - 01.2003
- Acquired the skills of managing and maintaining a productive business with success
- Learned the importance of teamwork, motivation and multi-tasking
- Organized payroll, inventory, scheduling, hiring and training
- Maintained all inventory
- Relationship building with all new sales reps
Education
Some Study - Business Management
Brookline College
Phoenix, AZ01.2010
Cooper City High School -
Cooper City High School
Cooper City, FL08.2000
Skills
- Recruiting
- Construction
- Customer service and satisfaction
- Leadership and team building
- Sales/ Outside sales/ B2B sales
- Team player
- Computer literacy
- Payroll
- Communication skills
- Account management
- Project management
- Sales management
- Organizational skills
- Research
- People person
- Articulate
- Maintenance
- Guest services
- Business development
- Time management
- Negotiation
Certification
Food Handler Certification
Timeline
General Manager
Roos Construction & Roofing
03.2015 - Current
General Manager (GM)
Best Choice Roofing
01.2011 - 01.2015
Customer Service, Center Manager
Transmission World
01.2005 - 01.2007
Manager
Sublicious
01.2000 - 01.2003
Some Study - Business Management
Brookline College
Cooper City High School -
Cooper City High School
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