Summary
Overview
Work History
Education
Timeline
Generic

Timothy Soles

Langhorne,PA

Summary

Talented Branch Manager successful in managing highly effective teams with focus on account service and retention. Detail-oriented financial professional with 16 years of industry experience. Persuasive communicator with proactive approach to resolving account and customer service issues.

Overview

16
16
years of professional experience

Work History

Branch Manager

Penn Community Bank
Levittown, PA
10.2018 - Current
  • Managed staff scheduling, hiring and training processes.
  • Reviewed loan applications to ensure accuracy and compliance with regulations.
  • Conducted regular performance reviews for all employees in the branch.
  • Monitored financial performance of the branch on a monthly basis.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Analyzed data to identify trends related to products, services, customers and markets served by the branch.
  • Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
  • Resolved escalated customer complaints in a timely manner.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Ensured compliance with established policies, procedures and regulations governing banking operations.
  • Participated in community events to promote brand awareness.
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.

Branch Manager

PNC Bank
Philadelphia, PA
11.2007 - 10.2018
  • Provided oversight of all departments in order to ensure smooth operation of daily activities.
  • Established performance standards for staff members in order to drive productivity levels up.
  • Developed and implemented customer service policies to ensure efficient operations of the branch.
  • Ensured compliance with banking regulations and internal procedures.
  • Initiated sales campaigns to increase deposits and loan products in the branch.
  • Provided support to bank personnel in resolving customer inquiries.
  • Conducted regular meetings with employees to discuss goals and performance issues.
  • Monitored daily activities within the branch including cash flow management, teller transactions, account openings and closings.
  • Resolved customer complaints promptly and efficiently while ensuring excellent customer service standards.

Education

Bachelor of Arts - Communications

Temple University
Philadelphia, PA
05-2000

Timeline

Branch Manager

Penn Community Bank
10.2018 - Current

Branch Manager

PNC Bank
11.2007 - 10.2018

Bachelor of Arts - Communications

Temple University

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Timothy Soles