Destiny Billingsley
87 Troy Avenue Apt 5C, Brooklyn,
Summary
Experienced customer service representative with a proven track record of delivery, strong strategic vision and demonstrated ability to inspire and mentor. Professional skilled in risk assessment, crisis management, and strategic planning. Strong focus on team collaboration and achieving results. Reliable, adaptable, and proficient in conflict resolution, surveillance systems, and emergency response protocols. Respected for integrity, decisiveness, and effective communication.
Overview
11
11
years of professional experience
Work History
Special Officer
Administration of Children’s Services
04.2023 - Current
- Maintained a secure environment with thorough inspections and identification checks of visitors.
- Supported special projects as needed, adapting to new responsibilities quickly while maintaining core duties effectively.
- Managed incidents efficiently by quickly assessing situations and taking decisive action to resolve them.
- Effectively utilized conflict resolution skills to de-escalate tense situations when necessary.
- Ensured safety of personnel by enforcing access control procedures at all entry points.
- Demonstrated strong leadership qualities by directing team members during emergencies or critical situations effectively.
- Conducted routine searches on clients and visitors using the X-ray machine and body magnetometer
Security Officer
Allied Security
02.2023 - Current
- Security officers are tasked with securing the premises and personnel
- By staying on patrol
- Monitoring surveillance equipment
- Performing building inspections
- Guarding entry points and verifying visitors
Caretaker J
N.Y.C.H.A
02.2017 - 11.2022
- Operating Heavy Equipment and 6 Compactor Operations.
- Responded to building emergencies such as gas leaks and floods
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Crew Member/Cashier
McDonald's
05.2014 - 01.2017
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Employee of the month award.
Education
H.S Diploma -
Murry Bergtraum
06-2014
Skills
- Problem-solving abilities
- Excellent communication
- Organizational skills
- Effective communication
Timeline
Special Officer
Administration of Children’s Services
04.2023 - Current
Security Officer
Allied Security
02.2023 - Current
Caretaker J
N.Y.C.H.A
02.2017 - 11.2022
Crew Member/Cashier
McDonald's
05.2014 - 01.2017
H.S Diploma -
Murry Bergtraum
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