Timothy Speakman
Junction City,KS
Summary
Dynamic Assistant Manager with a proven track record at Cox Brothers Barbeque, excelling in customer service and team leadership. Enhanced operational efficiency through effective inventory management and staff training, resulting in improved customer satisfaction. Skilled in problem-solving and cash handling, fostering a collaborative environment that drives success.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
25
25
years of professional experience
Work History
Assistant Manager
Cox Brothers Barbeque
03.2024 - 12.2025
- Assisted in daily operations, ensuring efficient service delivery and customer satisfaction.
- Trained staff on food safety protocols and operational procedures to maintain compliance.
- Coordinated inventory management and supply ordering to streamline kitchen operations.
- Developed and implemented training materials to enhance team performance and knowledge retention.
- Contributed to menu planning by researching seasonal ingredients and customer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored staff performance, providing constructive feedback to improve efficiency and teamwork.
- Trained new staff on menu offerings and customer service techniques.
- Assisted in daily operations, ensuring adherence to service standards and protocols.
- Managed inventory levels, placing orders to maintain stock availability.
- Resolved customer complaints efficiently, enhancing satisfaction and retention.
Assistant Manager
J.C's BBq and Grill
09.2020 - 03.2024
- Supported scheduling and shift management to optimize team performance.
- Implemented promotional campaigns, increasing visibility of special menu items.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Monitored cash handling procedures for accuracy during shifts.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Managed team of up to 30 restaurant staff, maintaining exceptional customer service and quality standards.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Analyzed daily sales figures and developed strategies to increase sales.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Conducted regular performance evaluations, providing constructive feedback for professional growth.
- Assisted with menu development, resulting in a diverse and appealing selection for patrons.
- Improved restaurant's online rating by responding promptly to customer feedback on various platforms.
Restaurant Front of House Manager
Copper Oven Cafe
04.2015 - 08.2020
- Led daily front of house operations, ensuring exceptional guest experiences and service quality.
- Developed training programs for staff, enhancing service efficiency and reducing onboarding time.
- Implemented inventory management systems to optimize stock levels and minimize waste.
- Collaborated with kitchen team to streamline communication and improve order accuracy.
- Analyzed customer feedback to identify trends and implement service improvements.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
- Improved table turnover rates with efficient seating procedures and timely clearing of tables after guests'' departures.
- Elevated guest experience by implementing tableside ordering technology for faster order processing and increased accuracy in meal delivery.
- Resolved conflicts among team members diplomatically while maintaining a positive work atmosphere conducive to collaboration.
- Performed cash handling activities and secured nightly bank deposits.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
88M Motor Transport Operator
United States Army Reserve
09.2000 - 12.2012
- Operated tactical vehicles to transport personnel and equipment across diverse terrains.
- Conducted routine vehicle inspections to ensure operational readiness and compliance with safety standards.
- Coordinated logistics for transportation missions, optimizing routes to enhance efficiency and effectiveness.
- Managed cargo loading procedures, ensuring proper weight distribution for safe transit.
- Trained junior operators on vehicle operation protocols and safety procedures, enhancing team capability.
- Implemented maintenance schedules to reduce downtime and prolong vehicle lifespan.
- Collaborated with command staff to develop transport strategies aligned with mission objectives.
- Assessed transportation challenges and adapted plans to meet evolving operational requirements effectively.
- Increased unit cohesion by fostering a positive work environment through clear communication and teamwork among peers.
- Reduced accidents by enforcing high standards for personnel conduct during vehicle operation and loading/unloading procedures.
- Achieved superior customer satisfaction ratings within the motor pool operations from both internal units as well as external clients requesting support services.
- Minimized downtime with timely identification of mechanical issues and prompt coordination for repairs or replacements.
- Enhanced vehicle maintenance by consistently conducting thorough inspections and performing preventive measures.
- Contributed to mission success by providing reliable transportation services in challenging environments with minimal incidents.
- Enhanced overall unit readiness through cross-training in other related roles such as loadmaster, vehicle dispatcher, or maintenance technician.
- Dropped and hooked trailers and changed configuration of equipment.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
BOH Manager
Henry T's Bar Grill
07.2001 - 09.2012
- Streamlined kitchen operations to enhance workflow efficiency and reduce food preparation time.
- Implemented inventory management systems to optimize stock levels and minimize waste.
- Trained and mentored staff on best practices for food safety and sanitation compliance.
- Coordinated with front-of-house teams to ensure seamless service delivery during peak hours.
- Developed and enforced standard operating procedures for kitchen staff performance and productivity.
- Conducted regular inspections to maintain high standards of cleanliness and organization in back-of-house areas.
- Analyzed operational bottlenecks, providing solutions that improved overall kitchen functionality.
- Led hiring initiatives, focusing on selecting skilled culinary professionals aligned with company values.
- Oversaw menu development, incorporating seasonal ingredients for diverse culinary offerings.
- Established productive relationships with local vendors for better pricing and fresher ingredients.
- Implemented sanitation protocols to maintain a clean and safe working environment, passing all health inspections with ease.
- Collaborated with front-of-house staff to ensure seamless communication and timely service delivery.
- Handled scheduling responsibilities, ensuring adequate staffing levels while minimizing labor costs.
- Assisted executive chef with special event planning, including menu design and resource allocation.
- Trained new staff members on proper kitchen techniques, leading to increased productivity and workplace safety.
- Spearheaded employee training programs, improving overall skillsets within the BOH team.
- Managed food preparation processes, ensuring consistently high-quality dishes for guests.
- Resolved conflicts among employees quickly and professionally, fostering positive team dynamics.
- Followed operational procedures and enforced product standards, quality and consistency.
Education
No Degree - General
Johnson County Community College
Overland Park, KS01-2001
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
Timeline
Assistant Manager
Cox Brothers Barbeque
03.2024 - 12.2025
Assistant Manager
J.C's BBq and Grill
09.2020 - 03.2024
Restaurant Front of House Manager
Copper Oven Cafe
04.2015 - 08.2020
BOH Manager
Henry T's Bar Grill
07.2001 - 09.2012
88M Motor Transport Operator
United States Army Reserve
09.2000 - 12.2012
No Degree - General
Johnson County Community College