Efficent and results driven Production/Operations Manager with 18+ years warehousing, operations and production management. Proven track record of streamlining processes, enhancing efficiency through 5S initiatives. Expertise in KPI Development and performance improvement, with strong focus on revenue growth and operational excellence. Seeking to leverage extensive leadership skills, business acumen and industry knowledge within a structured environment.
Currently manage product department across multiple shifts and handle operational duties within the organization. Support personnel interaction and supervisory functions. Focus on streamlining the department through 5S initiatives, production, and revenue growth. Manage 32 direct reports across two shifts. Implement multiple processes, standardize procedures, and build tracking for KPIs to improve efficiency and performance.
Supported inventory control tasks, including product receiving and acquisition from multiple vendors in plumbing and HVAC supply channels. Helped coordinate logistics for pickup and delivery of products to meet on-demand customer needs. Assisted with supervision of 14 warehouse staff across two warehouse locations. Helped implement new WMS platform to improve inventory tracking and warehouse efficiency.
Owned daily management of four Lowe’s departments within mid-volume operations, supervising twelve full- and part-time employees and holding accountability for multiple Lowe’s Corporation performance metric categories, with documented outcomes exceeding expectations.
E-commerce platform development and proprietary WMS contributed to stronger operational execution. Two warehouse locations operated under management of 35 full-time and part-time employees, with responsibility for P&L, inventory procurement, and key account sales. Improved customer service standards for online clients, supporting eBay Top 50 worldwide sales volume recognition and 2007 Entrepreneur magazine feature, "How to Become an eBay Millionaire."
Prospected new accounts through outbound calls, referrals, and territory development. Consulted clients on telecommunications solutions aligned with business communication needs. Presented product capabilities and prepared proposals for voice and data systems. Negotiated pricing and contract terms to secure profitable sales agreements. Maintained account relationships through follow-up, issue resolution, and renewal support. Analyzed customer requirements to recommend cost-effective communication system configurations. Corporate "Silver Sales" club member for outstanding monthly sales achievement 7 times during tenure.
Managed major client relationships, aligning service delivery with account goals and expectations. Developed account strategies to expand revenue opportunities and strengthen long-term retention. Led coordination across cross-functional teams to address client issues and preserve service continuity. Evaluated contracts and proposals to confirm scope, pricing, and deliverables remained accurate. Provided IT solutions for mid-size business within Columbus market through relationship management and sales acumen.