Timothy Stephen

• Facilitate implementation, integration, and support of enterprise airline and airport operations management systems across North America.
• Developed Python automation tools that streamlined data migration, testing, and deployment activities, reducing manual effort.
• Analyzed application KPIs to identify performance bottlenecks and recommend system improvements.
• Delivered technical training for customers and internal teams on application administration and system integration.
• Resolved complex production issues through root-cause analysis, Jira tracking, and collaboration with software engineering teams.
• Partnered with project managers and business stakeholders to deliver projects on schedule while maintaining compliance with customer requirements.

• Facilitated deployment of airport management systems (AMS), resource management systems (RMS), and flight information display systems (FIDS) across domestic and international airports.
• Facilitated user requirements gathering workshops and conducted technical site administrator training, ensuring alignment between user needs and system capabilities.
• Deployed, optimized, and resolved issues with WorkBridge and ComNet proprietary airport management systems, boosting operational efficiency at airport facilities.
• Engineered custom C# applications to streamline data migration processes.

• Facilitated technical integration of Horizon Expert Orders (HEO), Horizon Orders Management (HOM), and Horizon Expert Notes, guaranteeing seamless user adoption.
• Outlined responsibilities for role in requirement gathering, troubleshooting, database scripting, and software installation, collaborating with clients and on-site teams to resolve technical issues efficiently.
• Worked with technical staff on system audit to execute implementations on time and within functional parameters.

• Designed and deployed environmental management information systems (EMIS) to align with client objectives.
• Executed systems analysis, design, and development to fulfill client objectives utilizing C# and ASP.NET.
• Engineered database stored procedures and intricate SQL queries incorporating embedded data functions to elevate system behavior analysis and troubleshooting.
• Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
• Reduced process lags and improved productivity by supervising implementation managers.