Timothy Stiel
Sr. IT Field Service Technician
Hastings,MN
Summary
Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.
Reliable IT Technician confirms resolution of all assigned tickets by performing comprehensive diagnostics and follow-ups. Communicates exceptionally well with both technical and non-technical personnel and customers. Skilled at helping even novice users quickly and rapidly recover from faults, intrusions and losses.
Overview
26
26
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
IT Technician
Insight Enterprise
Tempe, AZ
08.2005 - 08.2021
- Analyzed PC and Mac issues to identify troubleshooting methods needed for quick remediation.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Onboarded new users to internal systems by providing network credentialing, desktop and laptop usage and BYOD programs.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
- Linked computers to network and peripheral equipment.
- Imaged and prepared new computers for integration into company networks and systems.
- Maintained accurate records of communications, remedial actions and installation activities using ticketing such as Service Now.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed mobile device fleets, tracking deployments, faults and acceptance of units to prevent property loss.
Education
Associate of Applied Science - Electronics Technology
Brown College
Minneapolis, MN 08.1995 - 04.1997
Skills
Mobile Device Deployment
Desktop Technical Support
Peripheral Repair
Help Desk Operations
Peripheral maintenance
Preventative maintenance
Mobile fleet management
Software deployment management
Data retention
AV Equipment Management
Helpdesk services
Inventory control systems
Application installations
Debugging
Hardware and software installation
PC decommission management
Computer imaging
Network component installations
Virus and malware prevention
Technical Support
Inventory management
Security best practices
Desktop and laptop installations
PC refurbishment
Email account set up
Electronic record integrity
Regulatory compliance
Certification
A+ Certification Program
Timeline
IT Technician
Insight Enterprise
08.2005 - 08.2021
A+ Certification Program
03-1997
Associate of Applied Science - Electronics Technology
Brown College
08.1995 - 04.1997