Timothy Stiel

IT Technician

Insight Enterprise

Tempe, AZ

08.2005 - 08.2021

Analyzed PC and Mac issues to identify troubleshooting methods needed for quick remediation.
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Answered and triaged requests for assistance in order to provide top-notch support.
Managed system-wide operating system and software deployments as well as related software upgrade problems.
Onboarded new users to internal systems by providing network credentialing, desktop and laptop usage and BYOD programs.
Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
Linked computers to network and peripheral equipment.
Imaged and prepared new computers for integration into company networks and systems.
Maintained accurate records of communications, remedial actions and installation activities using ticketing such as Service Now.
Used diagnostic tools to identify hardware failures and replace non-functional components.
Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
Established, repaired and optimized networks by installing wiring, cabling and devices.
Managed mobile device fleets, tracking deployments, faults and acceptance of units to prevent property loss.