Timothy Stob
Star Prairie
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
25
25
years of professional experience
Work History
Sales Representative
Lawson Products Inc
02.2019 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Established new accounts through cold calling and personal visits to potential customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Exceeded monthly sales targets and quotas consistently.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Sales Manager
Schwan's Home Service
04.2014 - 02.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Evaluated performance against goals and implemented appropriate development plans.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Managed the warehouse staff, the fleet, building maintenance.
Sales Manager
Frito-Lay
01.1999 - 01.2014
- Executed proven strategies to hit sales quota and help company achieve goals.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Introduced new products to meet customer demand and increase profits.
- Hired, mentored and motivated sales professionals to service customer accounts and target metrics.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZSkills
- Interpersonal Communication Skills
- Adobe Systems Adobe Photoshop
- Staff Training
- Time Management
- Client Development and Retention
- Microsoft Office
- Inside and Outside Sales
- Product and Service Knowledge
- Active Listening
- Prospecting Skills
- Problem-Solving Strengths
- Positive Customer Engagement
Timeline
Sales Representative
Lawson Products Inc
02.2019 - Current
Sales Manager
Schwan's Home Service
04.2014 - 02.2019
Sales Manager
Frito-Lay
01.1999 - 01.2014
Bachelor of Science - Business Management
University of Phoenix
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