Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Timothy Sullivan

Blacksburg,VA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.

Overview

35
35
years of professional experience

Work History

Office Manager

Northstar Pulaski Church
Dublin, VA
08.2019 - 05.2020
  • Maintained filing system for records, correspondence and other documents.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Used judgment and initiative in handling confidential matters and requests.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Service Technician

John B. Long Company
Knoxville, TN
08.1988 - 10.1998
  • Responded quickly to emergency calls from clients needing immediate assistance.
  • Disassembled dysfunctional machinery to perform root cause analysis and repairs.
  • Installed new components or replaced defective parts to restore functionality.
  • Installed new systems according to manufacturer specifications.
  • Repaired faulty components such as motors, pumps, valves, switches.
  • Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
  • Completed documentation promptly, enabling service requests to be properly recorded and tracked.
  • Traveled to customer locations to complete work for pre-set appointments.
  • Replaced worn or damaged parts with OEM replacements as necessary.
  • Followed established safety rules, OSHA guidelines and company safety policies and procedures.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Maintained accurate records of service calls, repairs, and parts used.
  • Inspected materials and equipment regularly to check for potential hazards and machine defects.

Service Technician

Glasrock Home Health Care
Beckley, WV
11.1985 - 06.1988
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Replaced defective components or parts as needed.
  • Participated in training to maintain technical expertise and proficiency on applicable equipment.
  • Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
  • Utilized hand tools to properly splice cables.
  • Reviewed technical manuals and other documents related to product operation and maintenance requirements.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
  • Disassembled dysfunctional machinery to perform root cause analysis and repairs.
  • Ran tests on newly repaired machinery and equipment to confirm proper functionality.
  • Operated specialized diagnostic tools used to identify system faults.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Followed safety practices to safeguard against injury and damage to property.
  • Installed new components or replaced defective parts to restore functionality.
  • Completed routine maintenance and repair.
  • Kept records of parts and equipment used in projects to update inventory.
  • Completed day-to-day duties accurately and efficiently.

Education

High School Diploma -

Shady Spring High School
Shady Spring
06-1978

Skills

  • Office management
  • Project management
  • Organizational skills
  • Database administration
  • Bookkeeping

References

References available upon request.

Timeline

Office Manager

Northstar Pulaski Church
08.2019 - 05.2020

Service Technician

John B. Long Company
08.1988 - 10.1998

Service Technician

Glasrock Home Health Care
11.1985 - 06.1988

High School Diploma -

Shady Spring High School

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