- Outdoor Recreation/Fitness
- Reading
- Dog training
Timothy Sutton
Saratoga Springs,UT
Summary
Hardworking individual with multiple years of experience in the communication industry. Driven to achieve the highest level of customer service through a balance of business needs, relationship development and internal growth. Always striving to learn new skills to help myself and others improve in all areas of life.
Overview
7
7
years of professional experience
Work History
Customer Experience Specialist II
Route App
01.2022 - 12.2024
- Investigated and resolved customer inquiries and complaints in a timely manner.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
- Responded proactively and positively to rapid change.
- Streamlined customer support processes for increased efficiency.
- Developed training for other Customer experience specialists and backed up customer service managers.
- Efficient in CRMs such as Salesforce, Shopify, and Stella
At Risk Specialist/Collections
Vivint Solar
07.2019 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Managed delinquency cycle, including past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
Retail Closer
Vivint Solar
04.2019 - 07.2019
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
- Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
- Referred customers to various services by evaluating needs and providing recommendations.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
Record Retrieval Agent
Cotiviti
11.2018 - 04.2019
- Audited records for accuracy.
- Received and processed medical records requests.
- Sorted materials and file according to guidelines.
- Adhered to all facility, company and legal guidelines.
- Interacted and communicated easily with department personnel and public.
Team Lead
Young Living Essential Oils
09.2017 - 11.2018
- Implemented new working processes that delivered continued improvements.
- Coached team members in customer service techniques, providing feedback and encouraging them to reach their highest customer service potential.
- Provided constructive criticism regarding quality assurance on individual team phone calls.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Education
Trade - Culinary Arts
Weber Basin Job Corps
Ogden, UT02-2012
High School Diploma -
East Shore Online
Orem, UT2012
Skills
- Excellent communication skills
- Project management
- Quality assurance
- Customer focused
- Team oversight
- Troubleshooting
- Quick learner
- Personable
- Learning management systems
- Job training
Interests
Timeline
Customer Experience Specialist II
Route App
01.2022 - 12.2024
At Risk Specialist/Collections
Vivint Solar
07.2019 - 12.2021
Retail Closer
Vivint Solar
04.2019 - 07.2019
Record Retrieval Agent
Cotiviti
11.2018 - 04.2019
Team Lead
Young Living Essential Oils
09.2017 - 11.2018
High School Diploma -
East Shore Online
Trade - Culinary Arts
Weber Basin Job Corps
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