Summary
Overview
Accomplishments
Skills
Work History
Education
Volunteering
Affiliations
Timeline
Generic
TIMOTHY SWENSON

TIMOTHY SWENSON

Manhattan,Ks

Summary

Strategic-thinking and energetic Business Development leader offering experience in leading operations and enhancing growth. Driven to motivate and excite employees to reach optimum performance. Natural leader and complex problem solver, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.

Overview

20
20
years of professional experience

Accomplishments

  • Currently pursing a BSN-RN degree with a 3.60 GPA while maintaining more than full-time working hours.
  • Recruited, hired, and trained an entire new team of Care Transition Coordinators for Kansas in 2023 while still increasing census growth by 15% YOY.
  • In 2021-2022, led team in Moberly, Missouri to a 900% census growth in less than a one year period.
  • In 2021-2022, led team in St. Peters, Missouri to a 160% census growth in less than a one year period.
  • In Q2/Q3 2022, led team in Overland Park, Kansas with over 45% admission growth in one month and 700% growth in census over five months.
  • With transparent communication and the willingness to understand through collaboration, I have worked to break barriers and remove the silos allowing the formation of cross-functional teams in both Kansas and Missouri
  • Recognized by leaders to present on cross-functional teams at the 2022 leadership camp with one of my clinical counterparts.
  • Promoting a culture of servant leadership with consistent and sustainable growth to ensure employee satisfaction and retention.
  • Supervised team of up to 20 staff members since 2021.

Skills

  • Strategic Business Planning
  • Strategic Relationships
  • Performance Goals
  • Preparing Proposals
  • Contract Negotiation Expertise
  • Issue Resolution
  • Team Collaboration
  • Staff Recruitment and Retention
  • Staff Training and Development
  • Process Improvement
  • New Business Development
  • Networking Strength
  • Hiring and Onboarding
  • Negotiation
  • Mergers and Acquisitions
  • Mentoring
  • Closing Techniques
  • Competitor Monitoring
  • Sales Quota Management
  • Market Tracking
  • Business Planning
  • Strategic Vision
  • Market and Competitive Analysis
  • Analytical Skills
  • Business Analysis
  • Manage Operations
  • Team Leadership
  • Business Intelligence and Analysis
  • Territory Expansion
  • Staff Management
  • Territory and Account Penetration
  • Sales Tracking
  • Prospect Targeting
  • Market Penetration
  • Event Planning
  • Cross-Functional Collaboration
  • Analytics
  • Payroll Administration and Timekeeping
  • Customer Experience
  • Client Base Retention
  • Activity Development
  • Sales Channel Building
  • Account Development
  • Sales Leadership
  • Operations
  • Growth Management
  • Goals and Performance
  • Referral Management
  • Verbal and Written Communication
  • Performance Monitoring and Evaluation
  • Coaching and Mentoring
  • Managing Client Contracts
  • Research
  • Client Relationship-Building
  • Sales Expertise
  • Consultative Selling Techniques
  • Staff Training
  • Staff Meetings
  • Vendor Contracts
  • Competitive Differentiation
  • Friction
  • Presentations
  • Trusting Relationships
  • Big-Picture Thinking
  • Public Relations

Work History

Regional Director of Business Development

St. Croix Hospice
07.2021 - Current
  • Lead business development teams of up to 20 members.
  • Foster growth and a positive work culture by promoting communication and collaboration between all team members
  • Work with clinical leaders in each branch, as well as the Regional Director of Clinical Operations, to coordinate operations and meet budgets for admissions/census while working to expand our customer base.
  • Conduct market research and analysis to determine prospective areas for growth opportunities.
  • Recruitment, selection, orientation, and retention of business development team members
  • Collaboration with clinical leaders in recruitment, interviewing, and selection of clinicians (RN, HHA, Chaplain, Social Work)
  • Knowledge of territories and maintaining solid understanding of market trends
  • Reporting as necessary, including business development plans, referral/admissions, census, top referral sources, and target metrics.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Represented company and promoted products at conferences and industry events.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Monitored market trends and competitor activities to identify areas of potential opportunity.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
  • Taught consultative selling techniques to new and existing staff members to build expertise.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Manager of Integration

St. Croix Hospice
09.2022 - 03.2023
  • Collaborate with the Director of Integration and cross-functional leaders.
  • Train staff at acquisition sites on software systems.
  • Maintain accurate patient records for billing and oversee supply inventory.
  • Ensure site compliance with HIPAA regulations.
  • Facilitate day-to-day integration processes.
  • Identify and prioritize integration tasks and work with colleagues to execute plans.
  • Coordinate activities across departments and establish merger timelines.
  • Communicate project goals and expectations to all stakeholders promptly.
  • Manage office setup, including regulatory compliance and safety postings.
  • Implement emergency preparedness and survey readiness plans.
  • Ensure compliance with organizational policies and directives.
  • Provide training for staff on software systems and company processes.
  • Develop and promote staff support, in-services, and education programs.
  • Plan, implement, administer, and evaluate programs.
  • Represent the organization's mission and vision professionally.
  • Handle special projects and other duties as assigned by the Director of Integration.

Senior Care Transition Coordinator

St. Croix Hospice
03.2021 - 07.2021
  • All expectations and responsibilities of the Care Transition Coordinator.
  • Continue to maintain personal territory and meet target metrics.
  • Orientation, training, shadowing, and mentoring of territory Care Transition Coordinators.
  • Support the growth efforts for Care Transition Coordinators in Kansas and Missouri branches and maintain a positive work culture.

Care Transition Coordinator

St. Croix Hospice
11.2019 - 03.2021
  • Promote hospice services to physicians, hospitals, and other professional providers in the medical community
  • Visit with patients and families to discuss hospice services and present education in the community and to healthcare professionals on hospice related topics
  • Foster a positive work culture and lead hospice clinical staff to engage in growth.
  • Assessed, planned and implemented services to provide safe transition from acute care to home.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Communicated with patients, ensuring that medical information was kept private.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Successfully negotiated client contract renewals to create increased revenue.

Education

Bachelor of Science - Registered Nurse

Nightingale College
Ogden, UT
05.2025

Associates of General - undefined

Highland Community College
Highland, Ks
2021

Volunteering

East Topeka Senior Center

Board of Directors, October 2019 - Present

Board President, April 2022 - Present


National Student Nurses' Association, Nightingale College
Board Secretary, August 2023 - Present


Alzheimer's Association Heart of America Chapter

Community Educator, August 2023 - Present


American Lung Association

Facilitator, Better Breathers Club, January 2019 - Present


Affiliations

National Student Nurses Association

Hospice and Palliative Nurses Association

East Topeka Senior Center

American Lung Association

Alzheimer's Association

Timeline

Manager of Integration

St. Croix Hospice
09.2022 - 03.2023

Regional Director of Business Development

St. Croix Hospice
07.2021 - Current

Senior Care Transition Coordinator

St. Croix Hospice
03.2021 - 07.2021

Care Transition Coordinator

St. Croix Hospice
11.2019 - 03.2021

Bachelor of Science - Registered Nurse

Nightingale College

Associates of General - undefined

Highland Community College

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TIMOTHY SWENSON