Timothy S. Wilson Jr.

• Used office software to document interactions and maintain accurate records through proper data entry.
• Resolved customer inquiries through effective communication and active listening techniques.
• Analyze customer issues and provide appropriate solutions or escalate as necessary.
• Maintained professionalism and courtesy in all communications, demonstrating excellent phone etiquette.
• Stay informed about company policies, procedures, and processes to provide accurate information to dependent and service providers.
• Monitored service metrics to identify trends, driving strategic adjustments for improved performance outcomes.

• Operated and monitored automated machinery to ensure optimal production flow.
• Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
• Conducted Daily, Weekly, Monthly and Quarterly Maintenance.
• Maintained and Daily inventory of product and product waste.
• Reduced equipment downtime by troubleshooting issues and performing timely repairs.
• Optimized machine settings to achieve superior product output, meeting and exceeding production targets.
• Collaborated with team members to streamline processes and improve operational efficiency.
• Trained new operators on equipment usage, safety protocols, and best practices.
• Ensured compliance with safety regulations, fostering a safe work environment for all staff.

• Diagnosed and resolved hardware and software issues for hospital staff, ensuring minimal disruption to operations.
• Installed, configured, and maintained computer systems and medical equipment across various departments.
• Provided technical support and training to staff on new technologies and systems implemented within the hospital.
• Collaborated with cross-functional teams to identify technology needs and recommend suitable solutions for operational efficiency.
• Set up PCs, projectors, and microphones for use in video conferencing rooms.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.

• Install, upgrade, and troubleshoot satellite software and hardware.
• Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
• Completed installations within deadlines, adhering to company policies and safety guidelines.
• Updating customers on daily progress while working to maintain a customer satisfaction rating of 8.76 of 9 or higher.
• Managed inventory levels effectively, reducing wasted resources while ensuring availability of necessary components for each job assignment.
• Set up security protocols for smart home security products.
• Installed audio-visual equipment according to specifications and safety standards.
• Conducted troubleshooting and maintenance on installed systems to ensure optimal performance.
• Collaborated with project managers to coordinate installation schedules and resource allocation.
• Trained junior technicians on installation techniques and best practices for equipment handling.
• Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
• Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
• Achieved high customer satisfaction ratings, consistently exceeding company benchmarks through quality service.
• Researched and implemented new technologies and equipment.

• Diagnosed and repaired mechanical systems to maintain operational readiness.
• Conducted routine maintenance on equipment, ensuring peak performance and reliability.
• Troubleshot complex issues effectively using diagnostic tools, manuals, schematics, or other resources available to find appropriate solutions quickly.

Equipment Maintained:

• Microcomputers
• Electromechanical Telecommunications
• Field Artillery Digital Devices
• GPS Receivers
• Night Vision Devices
• Laser and Fiber Optic Systems

• Performed maintenance and repairs for tablets and barcode scanners.

• Installed and configured computer hardware and software systems.
• Diagnosed and resolved technical issues for end-users efficiently.
• Provided daily status reports for ongoing repairs and parts inventory.
• Organized work area for more efficient use and workspace.
• Maintained inventory of computer parts and peripherals effectively.

• Performed modifications on wire harness inside the C/I box of the Kawasaki M-8 commuter trains.
• Diagnosed and repaired electronic systems to ensure operational efficiency.
• Maintained inventory of parts and equipment needed for modifications and installations.
• Provided daily status reports for ongoing modifications and installs.
• Software Installation for Propulsion Control Units and System Monitoring Screens on M8 commuter trains.
• Troubleshoot, install, maintain and repair electronic components using circuit theory and reading electronic schematics.
• Collaborated with engineering teams to develop solutions for complex technical issues.
• Trained junior technicians on equipment handling and safety protocols.

• Operate, and sustain all C-RAM SnW components at a Forward Operating Base (FOBs) located in areas of hostility as defined by the U.S. State Department.
• C-RAM SnW System of Systems (SoS) components include the following: Indirect fire (IDF) sensors, Local area network (LAN), Command and control (C2) suite consisting of Forward Area Air Defense Command and Control (FAAD C2)/C-RAM C2, and the Air & Missile Defense WorkStation (AMDWS), Lightweight Counter Mortar Radar (LCMR) and the Wireless Audio/Visual Emergency System (WAVES).
• Have had over three weeks hands on training on the C-RAM (Counter Rocker and Mortar) defense system while training at the National Training Center in California, With an additional 10 weeks of training at a training facility in Huntsville Alabama.

• Respond to customer inquiries ensuring a high level of customer satisfaction.
• Utilize effective communication skills to analyze customer needs and provide appropriate solutions.
• Maintain accurate records of customer interactions and transactions through data entry in our systems.
• Handle sales inquiries and assist customers in making informed decisions regarding products or services.
• Demonstrate excellent phone etiquette while managing multiple calls in a call center environment.
• Stayed up to date on product knowledge and company policies to provide accurate information to customers.

• Respond to customer inquiries ensuring a high level of customer satisfaction.
• Utilize effective communication skills to analyze customer needs and provide appropriate solutions.
• Maintain accurate records of customer interactions and transactions through data entry in our systems.
• Handle sales inquiries and assist customers in making informed decisions regarding products or services.
• Demonstrate excellent phone etiquette while managing multiple calls in a call center environment.
• Stayed up to date on product knowledge and company policies to provide accurate information to customers.