Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Timothy Switzer

Effingham,IL

Summary

Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Manager

IHOP
Effingham, IL
02.2024 - Current
  • Ensured compliance with safety regulations and company policies.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Resolved conflicts between team members in an effective manner.
  • Managed customer service inquiries and complaints in a timely manner.
  • Recruited and trained new employees to meet job requirements.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Assigned work and monitored performance of project personnel.
  • Maintained up-to-date knowledge of company products and services.

Trainer

IHOP
Effingham, IL
04.2022 - Current
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Resolved any issues raised by participants during the training session in a timely manner.
  • Managed multiple projects simultaneously while adhering to tight deadlines.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Participated in and attended meetings or seminars to obtain information for use in training programs.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Supervised, evaluated or referred instructors to skill development classes.
  • Coordinated recruitment and placement of training program participants.

Shift Leader

Petro Truck Stop
Effingham, IL
03.2020 - 04.2022
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
  • Scheduled team members for shifts based on business needs and customer demand.
  • Resolved customer complaints promptly and professionally.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Adhered to all health code regulations while preparing food items for customers.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Monitored employee performance and provided feedback for improvement.
  • Assisted in training new employees on shift operations.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Delegated tasks to employees and monitored activities and task completion.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Checked orders for quality and completeness.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Maintained cleanliness and organization of the work area to uphold company standards.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Fostered a team-oriented environment to increase morale and productivity.
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
  • Upheld company standards and compliance requirements for operations.
  • Ensured compliance with health and safety regulations to provide a safe workplace.
  • Utilized POS systems efficiently for order processing and inventory management.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.

Education

High School Diploma -

Shiloh High School, Hume IL
Hume, IL
05-2003

Skills

  • Food pairing
  • Plating techniques
  • Knife Skills
  • Waste Reduction
  • Sanitation Procedures
  • Food presentation
  • Meal Preparation
  • Cost Control
  • Kitchen Management
  • Food allergy awareness
  • Food Storage
  • Cleaning and sanitation
  • Staff Training
  • Food Delivery
  • Dish preparation
  • Operations Management
  • Food Safety
  • Kitchen Staff Management
  • Sanitation Standards
  • Staff Management
  • Verbal and written communication
  • Training and mentoring
  • Grilling Techniques
  • Food safety procedures
  • Restaurant Operations
  • Food Preparation
  • Quality Control
  • Menu Memorization
  • Kitchen Sanitation
  • Kitchen Organization
  • Portion Control
  • Staff Supervision
  • Decision-Making
  • Quality Inspections
  • Measurements and Calculations
  • Problem-solving abilities
  • Cutting and slicing techniques
  • Food inspection
  • Foodservice sanitation
  • Teamwork and Collaboration
  • Effective prioritization
  • Self Motivation
  • Multitasking
  • Written Communication
  • Plating and presentation
  • Task Prioritization
  • ServSafe Certification

Certification

  • Safe Serve and Safe Serve Management
  • Food and Allergens Certified

Timeline

Assistant Manager

IHOP
02.2024 - Current

Trainer

IHOP
04.2022 - Current

Shift Leader

Petro Truck Stop
03.2020 - 04.2022

High School Diploma -

Shiloh High School, Hume IL

Similar Profiles

CREATE PROFILE
Timothy Switzer