Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Timothy Terry

Pittsburgh,PA

Summary

Currently in school for an accountant certification, with 1 semester done 4.0 GPA. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Enthusiastic business development professional with experience establishing high-value territories. Adept in cultivating productive relationships with clients, achieving superior levels of account development, retention, and expansion.

Overview

9
9
years of professional experience
1
1
year of post-secondary education
4
4
Certifications

Work History

Truck Driver

AWH Logistics
9 2023 - Current
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity
  • Documented mileage, deliveries, pickups, customer issues and damages

Owner/Operator

Tim t delivery
02.2021 - Current
  • Owner operator
  • Dispatched drivers
  • Reduced payroll errors by conducting thorough audits and resolving discrepancies in timely manner.
  • Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
  • Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
  • Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
  • Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
  • Maximized payload capacity while adhering to legal weight restrictions through careful selection of cargo assignments.
  • Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Trained new personnel regarding company operations, policies and services.
  • Skilled at working independently and collaboratively in a team environment.
  • Proactively identified opportunities for process improvement and implemented changes to enhance overall efficiency within the payroll function.

Route Truck Driver

Max Finkelstein, Inc.
02.2022 - 09.2023
    • Drive non-CDL box trucks to deliver tires to various locations
    • Helped train new employees in safe practices and warehouse procedures.
    • Utilizing GPS for navigation
    • Verified documentation and condition of freight to assure quality standards were achieved.
    • Working as a team to complete tasks for the day
    • Problem solving as necessary
    • Organizing the warehouse as well as utilizing various types of equipment
    • (Forklift, reach truck, order picker, clamp truck)
    • Contributed to team success by working collaboratively with fellow drivers in sharing tips for improved routing or scheduling adjustments when needed.
    • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
    • Developed strong relationships with vendors to facilitate timely deliveries and resolve any discrepancies or issues.
    • Prepared comprehensive reports on stock levels, sales trends, order statuses using data analysis tools effectively informing management decision-making processes.
    • Loaded, unloaded, and moved material to and from storage and production areas.
    • Unpacked and repacked items in different quantities and configurations for shipment.

Push n pull

Tech 2
06.2020 - 06.2021
    • Proven ability to learn quickly and adapt to new situations.
    • Identified issues, analyzed information and provided solutions to problems.
    • Installed custom lights clutch pumps and dump beds
    • Team Lead
    • Demonstrated strong organizational and time management skills while managing multiple projects.
    • Inspected and worked on trailers medium and heavy duty
    • Replaced brakes, tires, lights and beds
    • Electrical diagnosis
    • Replace and repair damaged wiring and install connections
    • Worked as an up-fitter, installing plows and spreaders
    • Trouble shooting and PMing
    • Accomplished multiple tasks within established timeframes.

Diesel Mechanic B

TMS International
07.2019 - 02.2020
  • Profound ability to make major and minor repairs to a variety of automatic and diesel equipment
  • Strong ability to operate shop equipment and tools including electronic testing equipment
  • Replace and fabricated hydraulic hoses
  • Replaced brakes and brake lines
  • Replaced transmissions
  • Replaced struts
  • Replaced lights and fixed electrical issues
  • Replaced water pumps
  • Replaced alternators
  • Performed tune ups
  • Performed p m's
  • Properly documented work completed

Driver

TWO MEN AND A TRUCK
07.2017 - 07.2019
  • Supported office staff by locating and providing necessary documents in a timely manner, increasing workflow efficiency.
  • Filled out manual log books
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
  • Increased customer service ratings through personable service.
  • Delivered excellent customer service for repeat business and referrals.
  • Facilitated open communication between crew members, promoting teamwork and collaboration.
  • Identified skill gaps within the team and designed targeted training sessions to address them.
  • Trained new employees on proper filing procedures and protocols, promoting consistency across the organization.

Driver/Inside Sales Representative

Levin's Furniture
12.2014 - 07.2017
  • Reduced customer churn rate by anticipating needs proactively, offering value-added services or discounts as appropriate.
  • Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
  • Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
  • Assisted management in setting realistic yet challenging goals for individual representatives based on historical data analysis and market trends.
  • Managed friendly and professional customer interactions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Set up new accounts, established customer credit and set up payment methods.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.

Education

Certificate - Accounting

Community College of Allegheny County
Pittsburgh, PA
Current - 12.2024

Diploma Diesel Technician - Specialized Technology in Diesel Technology

Rosedale Technical College
Pittsburgh, PA
09.2019 - 09.2019

Skills

  • Excellent Communication
  • Technical Support
  • Vendor Relationship Management
  • Analytical Skills
  • Customer Service
  • Negotiation Tactics
  • Order Processing
  • Payment Processing
  • Sales Development
  • Time management abilities
  • Team Collaboration
  • Document Management
  • Computer literacy
  • Organizational skills
  • Microsoft word
  • Microsoft Excel
  • Quickbooks

Certification

Driver's License

Timeline

Certificate - Accounting

Community College of Allegheny County
Current - 12.2024

Route Truck Driver

Max Finkelstein, Inc.
02.2022 - 09.2023

Owner/Operator

Tim t delivery
02.2021 - Current

Push n pull

Tech 2
06.2020 - 06.2021

Diploma Diesel Technician - Specialized Technology in Diesel Technology

Rosedale Technical College
09.2019 - 09.2019

Diesel Mechanic B

TMS International
07.2019 - 02.2020

Driver

TWO MEN AND A TRUCK
07.2017 - 07.2019

Driver/Inside Sales Representative

Levin's Furniture
12.2014 - 07.2017

Truck Driver

AWH Logistics
9 2023 - Current

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Timothy Terry