Summary
Overview
Work History
Education
Skills
WORK HISTORY:
Timeline
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Timothy Thomas

Lanham

Summary

Organized and dependable candidate successful at managing multiple priorities in a fast paced environment with a positive attitude. As well as willingness to take on added responsibilities to meet team goals.


Overview

13
13
years of professional experience

Work History

Technician

NTB-National Tire & Battery
07.2022 - 01.2025
  • Operated and maintained technical equipment to ensure optimal performance and reliability.
  • Diagnosed and resolved issues efficiently, minimizing downtime and enhancing productivity.
  • Conducted routine inspections and preventive maintenance to uphold safety standards.
  • Collaborated with team members to streamline processes, improving workflow efficiency.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.

Assistant Shop Manager

BJ's Wholesale
09.2019 - 04.2022
  • Led daily operations to ensure efficient workflow and optimal staff performance.
  • Fostered a positive work environment through effective communication and conflict resolution strategies.
  • Collaborated with the Shop Manager to set sales targets, monitor progress, and develop plans for improvement when necessary.
  • Trained new employees on company policies, procedures, and sales techniques for consistent team performance.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Interacted well with customers to build connections and nurture relationships.

General Manager

Uhaul Moving And Storage
03.2015 - 08.2019
  • Directed operational strategies to enhance productivity and streamline workflows.
  • Oversaw budget management and resource allocation for optimal financial performance.
  • Implemented staff training programs to improve team efficiency and skill development.
  • Established performance metrics to monitor progress and drive continuous improvement initiatives.
  • Formulated policies and procedures to streamline operations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.

Account Specialist

DC Independent Living
10.2011 - 05.2015
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Managed account renewals and upselling opportunities, contributing to revenue growth initiatives.
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Prepared and submitted timely invoices, statements and payment reminders for customers.
  • Presented professional image consistent with company's brand values.

Education

GED -

Anacostia Senior High School
Washington, D.C
03-2000

Business Law

University of The District of Columbia
Washington, DC
04-2004

Skills

  • File management expertise
  • Appointment organization skills
  • Financial transaction handling
  • Opening and closing procedures
  • Prioritization and scheduling
  • Strong attention to detail
  • Proficient in handling multiple priorities

WORK HISTORY:

  • DC Center For Independent Living 08/2013 - current...
  • Protocal Communications, Laurel, MD 01/2011 - 04/2012
  • USA Discounters, Washington, D.C 06/2007 - 04/2010
  • Park Carpet, Alexandria, VA 04/2003 - 02/2006

Timeline

Technician

NTB-National Tire & Battery
07.2022 - 01.2025

Assistant Shop Manager

BJ's Wholesale
09.2019 - 04.2022

General Manager

Uhaul Moving And Storage
03.2015 - 08.2019

Account Specialist

DC Independent Living
10.2011 - 05.2015

GED -

Anacostia Senior High School

Business Law

University of The District of Columbia

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Timothy Thomas