Timothy Thompson
Minneapolis,MN
Summary
Energetic and detail-oriented Product/Release Manager with 10+ years of experience managing software releases in high-tech environments. Excellent communication, project management and problem-solving skills. Proven track record of leading successful release cycles on time while ensuring product quality standards are met. Experience working closely with engineering teams to ensure effective integration between development processes and operations procedures. Looking for an opportunity to leverage my skillsets in Technology and Health Care.
Overview
18
18
years of professional experience
Work History
Product Manager/Release Delivery Manager
U.S. Bank
11.2018 - Current
- Supports projects and product releases across multiple channels (Mobile and Online Banking) using the appropriate SAFE 4Agile practices and principles
- Coordinates deployment activities for Releases, Patches by providing validation, communications, and development support
- Activities may be off-hours or weekends as needed
- Supports 9 Dev Teams in Retail Payments (RPS), for OLB and Mobile platforms
- Maintained Release Process Monitoring pages with Atlassian tools Confluence and JIRA
- Assessed risks associated with new technology implementations before releasing them into production environments, leading to successful launch cycles
- Works closely with various product leaders and enterprise teams to translate the Digital Roadmap into sprint deliverables for various platforms: iOS, Android, Online Banking, iPad
- Structured a well-defined Defect documentation process for all releases that facilitates effective traceability and Regulatory compliance
- Ensures all supported Projects are informed and meeting critical milestones, such as, Code Freeze, Go/No-go, and other production readiness activities
- Responsible for managing Release communication efforts for monthly release updates.
Release Manager / Quality Assurance Analyst-Finance Team
Mediture
01.2016 - 01.2018
- Work with all stakeholders to Plan release cycles across multiple versions of the application
- Measure and monitor all phases of SDLC to ensure application releases are delivered on time
- Communicate all key project plans, commitments and changes in QA plans, schedule, or scope
- Maintained Release Process Monitoring pages with Atlassian tools Confluence and JIRA
- Manage risks and resolve issues that impact release scope, schedule and quality
- Conduct Release Readiness reviews, Milestone Reviews and Business Go/No-Go reviews
- Act as gatekeeper to the QA and Production environments; scheduled builds, ad hoc builds and release tagging
- Utilized Jenkins to build and deploy software releases to various environments
- Quality Assurance: Utilizes QA strategies, disciplines, and methodologies
- Selenium IDE and Scripts: created Test scripts using automated tools
- Help Desk Duties: Troubleshoot application and assign issues to the appropriate support group as needed
- Act as a Customer facing technical resource to resolve problems, issues, errors.
Health Care Claims Analyst
eClusive
01.2015 - 01.2016
- Provide TPA services for Primary All-Inclusive Care for the Elderly (PACE) organizations
- Manage adjudication of Medicare and Medicaid claims from start to finish for assigned clients
- Adjudication of all claims types: DRG, OPPS, SNF, Home, Ancillary, Dental, LTC, ESRD.
Claims Team Lead/Adjustments & Reconsiderations/Internal Audits
Metropolitan Health Plan/Hennepin Health
01.2006 - 01.2015
- Provide Claims Team oversight through daily work distribution and work priorities
- Managed Claim volume and inventory with production reports to establish work priorities
- Worked closely with CFO to research, resolve and problem solve various high-level issues
- Mental Health and Chemical Health Subject Matter Expert (SME)
- Updated and maintained all working Policy and Procedures (P & P) for Fiscal Claims Dept
- Served as the primary internal/external regulatory auditing contact for MHP Fiscal/Claims
- Appeals and Reconsiderations responsibilities included coordination of all research, documentation, and explanations of findings and/or outcomes.
Education
Master of Health Administration -
School of Nursing and Health Sciences, Capella University
Minneapolis, MN01.2018
Bachelor of Science in Multidisciplinary Studies -
University of Minnesota
Minneapolis, MN01.2014
Certificate of Applied Business in Management and Leadership in Health Care -
College of Liberal Arts
01.2012
Skills
- Team Leadership
- Mobile Platforms: IOS, Android, Mweb
- Work Planning and Prioritization
- Deployment Strategies
- Developing relationships
- Quality Control Standards
- Managing schedules
- Agile Methodology
- Release planning
- Incident Management
- SDLC
- Release scheduling
- Maintaining regulatory compliance
- Managing releases
- Attention to Detail
- Project tracking
Timeline
Product Manager/Release Delivery Manager
U.S. Bank
11.2018 - Current
Release Manager / Quality Assurance Analyst-Finance Team
Mediture
01.2016 - 01.2018
Health Care Claims Analyst
eClusive
01.2015 - 01.2016
Claims Team Lead/Adjustments & Reconsiderations/Internal Audits
Metropolitan Health Plan/Hennepin Health
01.2006 - 01.2015
Master of Health Administration -
School of Nursing and Health Sciences, Capella University
Bachelor of Science in Multidisciplinary Studies -
University of Minnesota
Certificate of Applied Business in Management and Leadership in Health Care -
College of Liberal Arts
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