Timothy Thompson
Spanaway,WA
Summary
Customer Service Representative recognized for exceptional productivity and efficient task execution. Expertise in communication, problem-solving, and time management enhances operational effectiveness in customer service settings. Strong listening, empathy, and patience skills facilitate effective customer interactions and foster positive relationships.
Overview
17
17
years of professional experience
Work History
Aftermarket Customer Service Representative / Sales Support
Berco of America
10.2021 - 04.2025
- Answer telephone and email inquiries from aftermarket vendors for bulldozer and excavator parts.
- Create quotes, orders, and invoices in SAP based on requested goods and services.
- Contact customers on behalf of Accounts Payable/Receivable to collect payments and facilitate refunds.
- Investigate and resolve billing, shipment, and product return issues.
- Work in conjunction with production and shipping departments to resolve issues, meet customer expectations, and streamline processes.
- Using Microsoft Teams, coach employees on processes for creating planned production orders and processing adjustments.
- Collaborate with Accounting department to create new processes.
Data Entry/Customer Service (Remote)
Great American Insurance Company
02.2021 - 10.2021
- Enter customer insurance information into databases to verify and track compliance with leases and other finance agreements.
- Contact insurance agents and/or customers through e-mail and phone calls to request additional documentation for insufficient coverage.
- Answer inbound calls from customers and insurance agents regarding insurance coverage for leased equipment.
- Note all accounts as to nature of contact and action taken.
Reservations Specialist (Hybrid)
Alesig Consulting
06.2020 - 02.2021
- Answer inbound calls from Access clients and schedule transportation within ADA guidelines.
- Safeguard HIPPA information through proper authentication of each account handled.
- Consistently received top rating for customer service skills.
Collections Representative 1 (Hybrid)
Financial Pacific Leasing
03.2018 - 06.2020
- Contact customers through telephone calls, e-mails, and text messages to collect outstanding balances and provide documents as required.
- Prepare addendum and forbearance documents based on demonstrated hardship.
- Contact brokerages to obtain missing documentation and resolve payment default situations.
- Advise customers on insurance requirements and discuss automatic placement of insurance.
Temporary Employment
Express Employment/West Sound Workforce/AppleOne
05.2017 - 12.2017
- Multiple data entry assignments involving Human Resources record handling, order entry, and mail room processes.
Collections Representative 2
Convergent Outsourcing
08.2016 - 05.2017
- Using both inbound and outbound calls, collected payments on past due Signet jewelry accounts in accordance with local, state, and Federal regulations.
- Established hardship payment arrangements as appropriate to account.
- Accurately noted all accounts handled.
Temporary Employment
West Sound Workforce
10.2015 - 06.2016
- Temporary work assignments including night cleaning of banks, call center general assignments, and commercial fishing net assembly.
Customer Service/National Sales Support for Sprint
Concentrix
02.2011 - 09.2015
- Assist Sprint consumer customers with monthly service plan changes, equipment and service troubleshooting, billing analysis and correction, and other issues in a call center environment.
Collections Specialist
Comcast Communications
12.2007 - 01.2011
- Explain monthly bill to customers and assist with resolution of delinquent accounts while retaining the customer.
- Perform account analysis to identify and resolve billing issues.
Education
High School Diploma -
Nathaniel Narbonne High School
01.1985
Qwest Communications Retail Management Training Course -
Radio Shack Management Training Course -
US Army Primary Leadership Development Course -
Skills
- Customer service and support
- Order management
- Process improvement
- Billing resolution
- Conflict resolution
- Team collaboration
- Multi-screen systems
- Accounting practices
- Payment processing
- Microsoft Office proficiency
- Dispute resolution
- Data accuracy
- Attention to detail
- Professional telephone skills
Timeline
Aftermarket Customer Service Representative / Sales Support
Berco of America
10.2021 - 04.2025
Data Entry/Customer Service (Remote)
Great American Insurance Company
02.2021 - 10.2021
Reservations Specialist (Hybrid)
Alesig Consulting
06.2020 - 02.2021
Collections Representative 1 (Hybrid)
Financial Pacific Leasing
03.2018 - 06.2020
Temporary Employment
Express Employment/West Sound Workforce/AppleOne
05.2017 - 12.2017
Collections Representative 2
Convergent Outsourcing
08.2016 - 05.2017
Temporary Employment
West Sound Workforce
10.2015 - 06.2016
Customer Service/National Sales Support for Sprint
Concentrix
02.2011 - 09.2015
Collections Specialist
Comcast Communications
12.2007 - 01.2011
High School Diploma -
Nathaniel Narbonne High School
Qwest Communications Retail Management Training Course -
Radio Shack Management Training Course -
US Army Primary Leadership Development Course -
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