Timothy Timothy
Johns Creek,GA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Skilled in oral and written communication.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Realms of Glory International
03.2021 - 07.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Senior Administrative Manager
Winners Chapel International
10.2016 - 09.2020
- Demonstrated ability to effectively manage multiple projects and prioritize tasks
- Exhibited outstanding problem-solving capabilities by quickly and professionally resolving intricate customer concerns
- Utilized excellent communication and interpersonal skills to collaborate with colleagues, clients, and vendors
- Managed day-to-day operations of a busy office environment including scheduling appointments, ordering supplies
- Maintained accurate records of financial transactions and other business documents.
- Sourced, evaluated and negotiated contracts with vendors for services or equipment needed by the organization.
- Created detailed reports on departmental activities and initiatives.
- Provided leadership and guidance to subordinates in order to achieve organizational objectives.
Manager of Operations
Green Age Technology International Limited
03.2012 - 08.2013
- Managed daily operations of the organization, including directing personnel, budgeting, planning, organizing, and scheduling activities
- Established work schedules, ensuring job tasks were effectively assigned and completed properly
- Provided leadership in developing team members through coaching, mentoring, and training initiatives
- Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Created and managed budgets for operational departments and monitored progress against goals.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Monitored team progress towards achieving milestones set forth in project plans.
IT Manager
Ultimate Health Management Services Limited
04.2011 - 02.2012
- Supervised and managed day-to-day operations of the IT department by overseeing projects and providing technical support to staff
- Oversaw hiring and training of IT workers to confirm meeting of company objectives
- Oversaw the development of databases, websites, intranets, extranets, and mobile applications.
- Monitored system performance and identified areas of improvement
- Ensured compliance with all applicable laws and regulations related to IT operations
- Managed backup, user account and helpdesk systems.
- Cooperated with department heads, managers, and supervisors for the creation of coherent goals for the IT department.
- Assessed current infrastructure capabilities against future requirements.
- Established security protocols to protect data from unauthorized access or modification.
- Trained staff members on various aspects of computer usage and software applications..
- Created detailed documentation for software, hardware, and network configurations.
- Coordinated disaster recovery plans to minimize downtime during system outages or malfunctions.
CISCO Lab Assistant
Kharkiv National University Of Radio Electronics
08.2008 - 03.2010
- Installed and configured wireless networking equipment
- Maintained a positive learning environment by encouraging active participation among students through activities, discussions, and role-playing exercises
- Provided support during training sessions by answering questions from participants and providing feedback on their performance
- Assisted with scheduling of classes, and workshops including room reservations, catering arrangements, equipment setup, troubleshooting and other logistics needs
- Organized and facilitated training with department managers to ensure compliance with organizational standards.
Education
Master of Business Administration (M.B.A.) in Marketing and Management -
Eastern Mediterranean University
06.2014
Bachelor of Science (B.S.) in Computer Engineering -
Kharkiv National University Of Radio Electronics
06.2010
Skills
- Project Management
- Organizational Skills
- Problem Solving
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- Microsoft Outlook
- Department Oversight
- Administrative skills
- Management skills
- Organizational Leadership
Certification
- Comptia A+ Certificate
- Cisco Certified Network Associate/CCNA Certification
Timeline
Administrative Assistant
Realms of Glory International
03.2021 - 07.2024
Senior Administrative Manager
Winners Chapel International
10.2016 - 09.2020
Manager of Operations
Green Age Technology International Limited
03.2012 - 08.2013
IT Manager
Ultimate Health Management Services Limited
04.2011 - 02.2012
CISCO Lab Assistant
Kharkiv National University Of Radio Electronics
08.2008 - 03.2010
Master of Business Administration (M.B.A.) in Marketing and Management -
Eastern Mediterranean University
Bachelor of Science (B.S.) in Computer Engineering -
Kharkiv National University Of Radio Electronics
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