Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Timothy Tolentino

Cleveland,Ohio

Summary

Dedicated and personable professional with extensive experience in client management and business operations. Proven track record in delivering exceptional customer service while effectively managing multiple tasks in fast-paced environments. Skilled in communication, data entry, and appointment scheduling, contributing to smooth operational flow. Aiming to leverage expertise as a receptionist to enhance client interactions and support office efficiency.

Overview

15
15
years of professional experience

Work History

Shift Adherence Monitor

Meetsu Solutions Inc.
, Canada
10.2022 - 07.2024
  • Ensured timely shift adherence, managing break schedules and minimizing delays
  • Served as the receptionist for the lunchroom, greeting employees and overseeing smooth operations during break times
  • Managed employee onboarding for time attendance systems and educated new hires on shift expectations and procedures

Senior Analyst

ADP Philippines
Muntinlupa City, Philippines
01.2018 - 12.2019
  • Managed HRIS functionalities and customizations, ensuring seamless HR and payroll processes
  • Communicated directly with business partners and HR teams to identify needs and implement system enhancements
  • Delivered excellent customer service through clear communication, troubleshooting, and providing timely solutions

Analyst

ADP Philippines
Makati City, Philippines
07.2017 - 01.2018
  • Provided first-level support to clients via inbound phone calls, offering guidance on product usage and resolving issues
  • Collaborated with clients to understand their needs and tailored technical solutions
  • Assisted in creating documentation and reports for clients to improve service efficiency

Youth Pastor

Glorious Church Manila
Manila, Philippines
02.2012 - 02.2017
  • Led a team to achieve organizational goals and managed staff and volunteers
  • Developed and delivered programs, events, and pastoral care to community members
  • Coordinated international missions and provided leadership in various countries such as Malaysia, Thailand, Cambodia, and Vietnam

Customer Service Representative

Convergys Alabang, AT&T
Manila, Philippines
01.2010 - 01.2012
  • Provided exceptional customer service through phone and email communication, resolving issues and processing transactions
  • Informed customers of billing procedures and helped set up payment options
  • Promoted high customer satisfaction by offering friendly, knowledgeable service

Education

Bachelor of Arts - Communication Arts

University of Santo Tomas
Manila
03.2001

High School Diploma -

Philippine Christian University
Manila
03.1997

Skills

  • Effective Communication Skills
  • Client Service Excellence
  • Problem-Solving Expertise
  • Effective Team Collaboration
  • Staff Management
  • Workspace Management
  • Front Desk Management
  • Process Documentation
  • Data Reporting
  • Team Development Coaching
  • Team Mentorship
  • Skill Development Training

Accomplishments

  • Top 1 Associate for FY18 at ADP Philippines
  • Grand Prize Winner, ADP 2019 Short Film Competition
  • Creator, Director, and Editor of ADP MAS Technical Services' FY 2018 Video Town Hall
  • Silver Jury Award and Best Experimental Film at the 2nd Thomasian Film Festival

Timeline

Shift Adherence Monitor

Meetsu Solutions Inc.
10.2022 - 07.2024

Senior Analyst

ADP Philippines
01.2018 - 12.2019

Analyst

ADP Philippines
07.2017 - 01.2018

Youth Pastor

Glorious Church Manila
02.2012 - 02.2017

Customer Service Representative

Convergys Alabang, AT&T
01.2010 - 01.2012

Bachelor of Arts - Communication Arts

University of Santo Tomas

High School Diploma -

Philippine Christian University

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Timothy Tolentino