Timothy Tolley
Kernersville,NC
Summary
Dedicated delivery driver with a positive attitude and a strong commitment to customer service at Papa Johns International Inc. Proven ability to manage time effectively while ensuring timely deliveries. Recognized for attention to detail and reliability, contributing to enhanced customer satisfaction and repeat business.
Overview
3
3
years of professional experience
Work History
Delivery Driver
Papa Johns International Inc.
12.2024 - Current
- Deliver Pizza’s to people’s houses
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Improved delivery accuracy by diligently checking orders before departure.
- Operated light trucks to deliver loads as far as 5.6 miles from home location.
Cashier
Prissy Polly's Pig-pickin Bbq
05.2022 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
East Forsyth High School
Kernersville, NC08.2024
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
Timeline
Delivery Driver
Papa Johns International Inc.
12.2024 - Current
Cashier
Prissy Polly's Pig-pickin Bbq
05.2022 - 10.2024
High School Diploma -
East Forsyth High School
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