Timothy Topping
Live Oak,FL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
21
21
years of professional experience
Work History
Truck Care General Manager`
Loves Travel Stops And Country Stores
01.2023 - Current
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Operations Manager
Love's Travel Stops And Country Stores
02.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Store Manager
Family Dollar
01.2019 - 02.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Route Sales Representative
Frito-Lay
01.2018 - 01.2019
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Analyzed sales and customer data to identify buying trends and offer recommendations.
- Immediately addressed problems with customers to promote speedy resolution.
- Displayed products properly at customer sites and according to company specifications and policies.
- Represented wide range of products and brands.
- Developed and implemented promotional strategies to boost sales and customer loyalty.
- Operated delivery vehicles safely and efficiently.
- Completed daily pre- and post-trip vehicle inspections.
- Stocked shelves and loaded orders to prepare deliveries.
- Delivered orders to customers to drive full satisfaction.
Merchandiser
Coca-Cola Beverages Florida
01.2014 - 01.2018
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Established strong vendor relationships to maintain and support business.
- Verified products appeared at correct locations in proper quantities.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Conducted regular store audits to verify compliance with company policies.
- Implemented sales strategies to generate leads and maximize profit margins.
- Used props and lighting to enhance appearance and visibility of displays.
- Investigated current trends and innovative techniques to create unique displays.
Staff Sergeant
Florida National Guard
03.2003 - 03.2015
- Served as mentor and role model to junior officers.
- Motivated and trained squad members to become proficient with equipment and daily tasks.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Established and enforced employee performance policies.
- Was a Platoon Sergeant with 40 Personnel under my supervision.
- Deployed to Iraq and Afghanistan in support of operations.
Education
Master of Science - Religion
Liberty University
Lynchburg, VA08.2019
Bachelor of Science - Business Management
St. Petersburg College
St. Petersburg, FL01.2016
Skills
- Sales Expertise
- Staff Training
- Program Development
- Profit and Loss
- Product Costing
- Safety Assurance
- Profit and Loss Accountability
- Labor Cost Controls
- Verbal and Written Communication
- Employee Scheduling
- Risk Management
- Budgeting and Cost Control Strategies
- Interpersonal Skills
- Customer Experience
- Performance Analysis
- Operations Management
- Staff Management
- Supervision and Training
- Time Management
- Team Leadership
- Sound Judgment
- Inventory Control
Timeline
Truck Care General Manager`
Loves Travel Stops And Country Stores
01.2023 - Current
Operations Manager
Love's Travel Stops And Country Stores
02.2022 - Current
Store Manager
Family Dollar
01.2019 - 02.2022
Route Sales Representative
Frito-Lay
01.2018 - 01.2019
Merchandiser
Coca-Cola Beverages Florida
01.2014 - 01.2018
Staff Sergeant
Florida National Guard
03.2003 - 03.2015
Master of Science - Religion
Liberty University
Bachelor of Science - Business Management
St. Petersburg College
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