Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Timothy Trask

Timothy Trask

Automotive Service Professional
Milford,NH

Summary

Dedicated and results-driven Automotive Service Consultant with a profound passion for the automotive industry. Leveraging extensive experience in managing automotive service operations, I bring a proven track record of optimizing efficiency, enhancing customer satisfaction, and maximizing overall service department performance. Adept at leading cross-functional teams, implementing streamlined processes, and ensuring adherence to industry standards, I am committed to delivering top-notch service while staying abreast of emerging trends and technologies in the dynamic automotive landscape. My comprehensive understanding of vehicle maintenance coupled with a customer-centric approach positions me as a strategic leader capable of driving operational excellence and fostering a culture of continuous improvement within automotive service environments.

Overview

22
22
years of professional experience
3
3

Certifications

Work History

Interim Service Manager/Service Consultant

Sunnyside Acura
12.2022 - 01.2024
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Advise customers about necessary service for routine maintenance.
  • Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
  • Confer with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
  • Prepare a repair order showing time, cost and labor estimates for service.
  • Write a brief description of the customer’s concern on the repair order to help the technician locate the problem.
  • Explain the work performed and the repair order charges to the customer.
  • Handle customer complaints.
  • Schedule service appointments.
  • Obtain customer and vehicle data prior to arrival when possible.
  • Greet customers in a timely, friendly manner.
  • Test drive vehicles with customer as needed to confirm the problem or refer to test technician.
  • Refer to service history, inspect vehicle, and recommends additional needed service.
  • Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
  • Provide a complete and accurate written cost estimate for labor and parts.
  • Establish “promised time.” Checks with dispatcher, if necessary.
  • Obtain customer’s signature on repair order; provides customer with a copy.
  • Establish customer’s method of payment. Obtains credit approval, if necessary.
  • Assist client with arranging and completing all Loaner Car contracts and checks in the vehicles upon return.
  • Check on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explaining cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
  • Review repair orders to ensure that work is completed, and additional work and authorization is noted. Closing repair order as appropriate.
  • Implement a quality control process to eliminate comebacks.
  • Maintain high customer satisfaction standards.
  • Handle telephone inquiries regarding appointments and work in process.
  • Maintain a professional appearance.
  • Keep work area clean.
  • Maintain an accurate log of WIP and reviews any open repair orders with teammates for carryover purposes (case by case, if applicable)
  • Provide feedback and positive suggestions for process improvement
  • Participating in all factory and dealer assigned training courses.
  • Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.

Owner/Operator

Gearhead Detail Werks
02.2020 - Current
  • Streamlined detailing processes for increased efficiency and productivity, implementing standardized procedures within the business
  • Maintained a clean and organized work environment, ensuring safety standards were consistently met throughout operations.
  • Conducted regular inventory checks, managing supplies and equipment to optimize workflow and reduce downtime.
  • Developed strong relationships with vendors to negotiate favorable pricing on auto detailing products, reducing overall operational costs.
  • Implemented quality control measures to identify areas of improvement in detailing services, leading to consistent positive feedback from clients.
  • Developed a loyal customer base through consistent delivery of high-quality services, generating repeat business and valuable word-of-mouth referrals.
  • Proactively identified industry trends in auto detailing techniques and product advancements, incorporating relevant updates into company practices as needed.
  • Enhanced customer satisfaction by providing thorough vehicle detailing services and addressing specific client concerns.

Buyer/Sales Associate Specialist

Merrimack Firearms
07.2015 - 01.2020
  • Sales, Compliance, Shipping & Receiving, Provide customers with superior product knowledge
  • Secure and manage all incoming & outgoing transfers
  • Maintain strict inventory control, shop organization, and merchandising
  • Produce monthly news letter and update social media
  • Source profitable merchandise based on market demand
  • List product and coordinate with buyers for online purchases
  • Maintain effective and efficient record keeping.
  • Increased supplier efficiency by negotiating costs and maintaining strong relationships with vendors.
  • Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
  • Mitigated risks associated with supply chain disruptions by developing contingency plans and maintaining a diverse supplier base.
  • Participated in trade shows and conferences to stay informed of the latest industry developments and maintain a strong professional network.
  • Maintained complete documentation and records of all purchasing activities.
  • Built long-term supplier relationships with vendors to establish quality and competitive pricing.
  • Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
  • Maintained key item stock levels and wrote or expedited purchase orders.
  • Developed cost-effective purchasing strategies to maintain inventory levels and improve operational procedures.
  • Performed regular audits of merchandise displays, ensuring proper pricing, signage, and stock levels were maintained at all times.
  • Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.

Inside Business Sales Representative

Comcast Business Services
08.2014 - 07.2015
  • Handle a high volume of incoming calls while promoting and selling a customizable away of business oriented services
  • Interpret customers needs and recommend appropriate solutions based upon knowledge of current technologies, the customers specific needs and the competitive marketplace
  • Meet and exceed sales quotas by generating sales from inbound calls and follow-up with potential customers to sell
  • Business Services
  • Manage the customer relationship from initial call, through close to resolve on the first call
  • Keep up-to-date on product knowledge, industry information, and competitive landscape.
  • Increased sales revenue by building strong relationships with clients and identifying their business needs.
  • Achieved high customer satisfaction ratings with timely follow-up on inquiries, resolving issues, and providing exceptional service.
  • Negotiated contracts for maximum profitability and long-term partnerships while meeting client objectives.
  • Collaborated cross-functionally to develop customized solutions tailored to individual client requirements.

Store Manager

Town Fair Tire Centers of New Hampshire
09.2004 - 08.2014
  • Provides retail, wholesale, and commercial sales and service
  • Assesses customer product needs listening to description of symptoms; clarifying description of problems; conducting inspections; taking test drives; examining service schedules
  • Verify warranty coverage by examining product condition, records; explaining provisions and exclusions to customers
  • Consistently meets sales goals and incentives
  • Develops long term customer relationships through strong process and product knowledge
  • Maintains and verifies quality assurance for all work performed at location
  • Responsible for employee scheduling and facility operations
  • Actively engaged in profit protection and loss management
  • Implements innovative ideas for future growth and development
  • Delegates work throughout the organization
  • Responsible for customer complaint resolution
  • Coordinate inventory control activities
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Assistant Service Manager

V.I.P Parts
03.2002 - 09.2004
  • Direct sales support for all customer repair orders
  • Provide technical mediation for customer service
  • Responsible for all appointment scheduling
  • Retail sales
  • Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
  • Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
  • Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
  • Coordinated schedules and assigned work orders to maximize productivity within the service department.
  • Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.

Education

GED -

Merrimack High School
Merrimack, NH
01.2003

Skills

  • Auto Service Management
  • Quality Assurance
  • Personnel Management
  • Operations Management
  • Shipping & Receiving
  • Repairs Scheduling
  • Sales Support
  • Retail Sales Management
  • Compliance Management
  • Invoice Verification
  • Cost Estimates
  • Needs Assessment

Certification

NCM Institute Service Management I & II

IDA Certified Detailer

Rupes Certified Wet Sand & Paint Correction


Timeline

Interim Service Manager/Service Consultant

Sunnyside Acura
12.2022 - 01.2024

Owner/Operator

Gearhead Detail Werks
02.2020 - Current

Buyer/Sales Associate Specialist

Merrimack Firearms
07.2015 - 01.2020

Inside Business Sales Representative

Comcast Business Services
08.2014 - 07.2015

Store Manager

Town Fair Tire Centers of New Hampshire
09.2004 - 08.2014

Assistant Service Manager

V.I.P Parts
03.2002 - 09.2004

GED -

Merrimack High School

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Timothy TraskAutomotive Service Professional