Timothy Trefz
Charlottesville,VA
Summary
Forward-thinking in bringing 30 years of expertise in customer service of private, public and business sectors. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Reliable business professional with experience in process for improvement, logistics and delivery of idea, event or product. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Experience in satisfying and successfully delivering of services on contract or project basis to clients in various industries and specialties. Demonstrated ability to provide expert advice and guidance, helping clients improve their end goal. Enthusiastic about providing professional support in different environments.
Overview
17
17
years of professional experience
Work History
Private Contractor / Self Employed
Self-employed
09.2018 - Current
- Created and managed project plans, timelines and budgets.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Generated reports detailing findings and recommendations.
- Developed prototypes to use for testing, measuring data and gathering valuable feedback.
Grounds Maintenance Worker
Grassbusters Lawn Care
03.2017 - 08.2018
- Maintained grounds of residential and commercial properties by mowing lawns, trimming hedges and planting flowers.
- Operated mowers, electric clippers and edgers and maintained fresh and groomed grounds for guest enjoyment.
Cleaning Technician
Dirtbusters Facilities Services
10.2017 - 03.2018
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Provided assistance to other staff members with cleaning of difficult areas.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Developed and implemented comprehensive cleaning plan for entire building.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Organized and used industrial cleaning products following strict safety procedures.
- Inspected building for potential safety hazards, reporting identified concerns to supervisor.
Server \ Bartender
Wake Forest University / Graylyn Conference Center
10.2006 - 03.2016
- Served food and beverages promptly with focused attention to customer needs.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked guests' identification before serving alcoholic beverages.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
Education
No Degree - Art / Basic Courses
WVU At Parkersburg
Parkersburg, WVNo Degree - Sterile Processing Technician
PVCC
Charlottesville, VA06.2023
Skills
- Economics
- Product Demonstration
- Health Care System
- General Housekeeping
- Recordkeeping Requirements
- Environmental Policy
- Damage Mitigation
- Coordinate Events
- Contractor Safety
- Pollution Prevention
- Report Exceptions
- Technical Documentation
Timeline
Private Contractor / Self Employed
Self-employed
09.2018 - Current
Cleaning Technician
Dirtbusters Facilities Services
10.2017 - 03.2018
Grounds Maintenance Worker
Grassbusters Lawn Care
03.2017 - 08.2018
Server \ Bartender
Wake Forest University / Graylyn Conference Center
10.2006 - 03.2016
No Degree - Art / Basic Courses
WVU At Parkersburg
No Degree - Sterile Processing Technician
PVCC
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