Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Timothy Turner

Davenport,IA

Summary

Accomplished and energetic manager with a solid work history in Operations/Logistics. Motivated with strong leadership skills, Active Listening, Critical Thinking, Attention to Detail, Conflict Resolution, Operational Analysis, Coaching and Mentoring, Interpersonal Communication, Persuasion, Adaptability& Flexibility, Operations and Control, Lean Manufacturing.

Overview

23
23
years of professional experience

Work History

Service Manager

HyVee
04.2023 - Current
    • Performs as a leader and role model and maintains positive employee relations.
    • Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner.
    • Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at all job levels.
    • Learns to formulate pricing philosophies or merchandise, following guidelines established by the Store Director.
    • Ensures proper customer service throughout the store and addresses specific customer issues.
    • Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal.
    • Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms.
    • Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary.
    • Compiles, stores, retrieves, and understands managerial data (i.e. Sales, inventory reports, ad and display projections/actuals, etc.)
    • Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies.

Operations Manager

Ray's Carpet & Flooring Installation
02.2017 - 12.2023
  • Plan and direct day to day operations of 10 Flooring Installation Crews
  • Maintain staffing levels, wages, hours, contract labor to revenues
  • Communicate customer issues with operational team and discuss and devise ways of improving customer experience to include resolving issues and complaints
  • Maintain relationships with key operational vendors
  • KPI and Accounts Receivable metrics
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage
  • Warehouse 5S Implementation
  • Review all operational invoices and submit for payment.

Production Manager

Data Dimensions
05.2016 - 02.2017
  • Managed VA portion of the facility to include 2 shifts (95 employees) of processor's, scanners, quality screeners and shipping and receiving departments
  • Directed personnel in correct processing of Veterans Services Records to achieve requirements established by VA
  • Communicate progress of daily, monthly, and quarterly initiatives
  • Accountable to KPI metrics
  • Developed SOPs in preparation of ISO 3rd party audit
  • Schedule and participate in audit for ISO Certification
  • Ensure output meets quality standards
  • Resolved issues quickly to maintain productivity goals
  • Proven ability to manage multiple projects while paying strict attention to detail
  • HR duties to include interviewing, hiring, training, counseling, conflict resolution, performance evaluation, and termination.

Area Manager

Prologistix Staffing
05.2013 - 02.2016
  • Managed recruiting office with 4 assigned recruiters
  • HR duties to include interviewing, testing, backgrounds, drug screens, hiring, training to clients needs, conflict resolution, and termination
  • Planned operations to meet established schedules, factoring in order demands and business forecasts based on client needs
  • Managed 4 onsite supervisors with 225 warehouse/operational assets over 8 separate client/contracts while maintaining contractual compliance and reporting requirements for all areas and assets
  • KPI and Accounts Receivable metrics
  • 5S, Lean Manufacturing, Six Sigma and Kaizen participation
  • Form and actively participate in safety committees
  • Transformed underperforming teams into productive, profitable teams
  • Dedicated to expanding client bases by building lasting relationships
  • Resolved conflicts promptly to promote positive environment for customers.

Operations Supervisor

Minneapolis Downtown Improvement District
04.2009 - 12.2012
  • Supervised and scheduled day to day operations for 110 employees over 3 shifts
  • HR tasks interviews, testing, backgrounds, drug screens, hiring, training, counseling, performance evaluations, policy enforcement, and termination
  • Oversaw budget to include purchase of uniforms, supplies and equipment necessary to complete assigned tasks
  • KPI and Accounts Receivable
  • 5S, Six Sigma, Kaizen concepts
  • Form and participate in safety meeting, establish safety policy
  • Monitored supply chain and managed logistics functions for company
  • Developed and deepened relationships with customers, vendors and internal stakeholders.

Distribution Center Superintendent

Cardinal Glass
08.2001 - 05.2009
  • Direct day-to-day operations of distribution center, 125 employees over 3 shifts.
  • HR duties to include interviews, testing, backgrounds, drug screens, hiring, conflict resolution, counseling, termination
  • Certified trainer on all Warehouse equipment, forklifts, electric pallet jacks, walkie riders, etc.
  • Ability to perform all job-related tasks, receiving, put always, inventory, order selection, packaging, outbound shipping
  • Developed and implement SOPs in preparation for ISO Certification
  • Schedule and participate in ISO 9000 Certification/Certified
  • 5S Implementation and enforcement
  • Lean Manufacturing, Six Sigma, and Kaizen concepts
  • Form and chair safety committee.

Skills

  • Warehouse Management
  • Manufacturing
  • Logistics
  • Inventory control
  • Continuous improvement
  • Materials management
  • Staff Supervision
  • Workplace Safety
  • Schedule Management
  • Supply chain
  • Lean Manufacturing
  • Production Management

Accomplishments

United States Marine Corps, Honorable Discharge with 9 years active service, Top Secret Clearance, Served at US Embassy Lisbon Portugal and the US Interest Section Havana Cuba Operation Desert Shield/Desert Storm, Operation Sharp Edge Monrovia Liberia

Timeline

Service Manager

HyVee
04.2023 - Current

Operations Manager

Ray's Carpet & Flooring Installation
02.2017 - 12.2023

Production Manager

Data Dimensions
05.2016 - 02.2017

Area Manager

Prologistix Staffing
05.2013 - 02.2016

Operations Supervisor

Minneapolis Downtown Improvement District
04.2009 - 12.2012

Distribution Center Superintendent

Cardinal Glass
08.2001 - 05.2009

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Timothy Turner