TIMOTHY UMUNNA

• Handled customer relations issues, enabling quick resolution, and client satisfaction.

• Increased sales revenue by developing and implementing effective

• Led a successful sales team by providing motivational coaching and performance-based incentives.

• Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.

• Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.

• Advised customers on bank products, services and financial planning options.
• Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
• Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
• Participated in development and delivery of proposals to prospective new client relationships.

• Improve decision-making by using current data on market conditions and individual financial situations.
• Partner with specialized business loan and mortgage officers and with financial advisors to provide clients with optimal financial solutions.
• Expand customer relationships by maintaining regular follow-up processes and rapport with each customer.

• Acquired many refinance mortgage, Home Equity Line of Credit, and Financial Advisor leads through extensive sales calling from the "Book of Business."
• Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.

• Turned Chase customers' issues into sales opportunities by taking control of the conversation and finding the best cross sell opportunities that will benefit customers
• Enhanced "Book of Business" by calling current and future customers in order to setup up appointments to build more business with Loan Officers and Financial Advisor.
• Established connections with new clients through proactive follow-up strategies.